Join our family friendly team in our Call Center conveniently located in Sherwood Park, AB.
Duties and Responsibilities
Receive inbound calls with full attention.
Screen and assess each call to determine caller need and direct to appropriate service/information.
Excellent multitasking skill that involve active listening and accurate data entering.
Responds to telephone inquiries from our clients and provide a better customer experience.
Follows up customer requests to ensure complete handling of the customer’s inquiry.
Educates customers on various aspects of Interlock Ignition Program.
Analyze customer problems and drive call to resolution in timely manner.
Report to the Manager about assigned work project.
Logs all calls for statistical purpose.
Skill and Knowledge
Speak English fluently.
Excellent phone etiquette and active listening skills.
Excellent verbal and written communication skills.
Active listening and multi-tasking skills.
High School diploma or equivalent.
Must be very dependable and have exemplary attendance and punctuality.
Conducts research and analysis to determine the root of problems.
Experience in Customer Service Industry is a must.
Must be able to pass criminal background check.
Must be proficient in Microsoft Outlook and Excel.