Overview
We are seeking a highly organized and customer-focused Front Desk Agent to join our team. Fast pace office, looking for a long term candidate. The ideal candidate will serve as the first point of contact for our clients, providing exceptional service and support while managing front desk operations. This role requires a friendly demeanor, strong communication skills, and proficiency in various office software to ensure a smooth and efficient experience for all visitors.
Clinic hours 730-430pm and some Friday morning (8-12 pm)
Duties
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently and accurately
- Must knowing dental software and dental codes ***DENTRIX**
- Handle incoming calls, emails, and inquiries with professionalism and courtesy.
- Maintain appointment schedules using computerized systems, ensuring all bookings are up-to-date.
- Perform data entry tasks accurately, including maintaining client records and updating information in QuickBooks or similar software.
- Assist with administrative duties such as filing, organizing documents, and managing office supplies.
- Provide excellent customer service by addressing guest needs and resolving any issues promptly.
- Collaborate with other team members to ensure seamless front desk operations within the office environment.
Requirements
- Proven experience in a front desk or receptionist role is preferred; experience in a dental office is a plus.
- Strong customer service skills with the ability to communicate effectively both verbally and in writing.
- Proficiency in Google Suite applications (Docs, Sheets, etc.) and familiarity with office management software such as QuickBooks.
- Excellent typing skills with attention to detail for accurate data entry tasks.
- Ability to multitask in a fast-paced environment while maintaining professionalism under pressure.
- Strong organizational skills with the capability to manage time effectively and prioritize tasks.
- A positive attitude and willingness to learn new skills as needed for the role.
Join our team as a Front Desk Agent where you can make a meaningful impact by providing exceptional service to our clients while supporting the overall operations of our office!
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 36.0 per week
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- Front desk: 2 years (required)
Work Location: In person
