Toronto, Ontario
Job Summary
The Support Engineer plays a crucial role in ensuring customer satisfaction by effectively resolving technical issues and queries. This position is responsible for addressing client tickets, documenting processes, and maintaining up-to-date knowledge of relevant technologies. The Support Engineer's contributions are vital for the smooth operation of IT services and the enhancement of user experience.
Key Responsibilities
Commercial customer support experience, specifically for Windows 10/11Proficient in spoken and written EnglishCuriosity about root causeData driven and preciseAbility to engage in self-directed learningAbility to use AI to expedite technical and non-technical work
Skill Requirements
Professional Commercial customer support experience, specifically for Windows 10/11Proficient in spoken and written EnglishCuriosity about root causeData driven and preciseAbility to engage in self-directed learningAbility to use AI to expedite technical and non-technical work Technical Windows 10 and 11Microsoft Intune (Windows management)Windows Autopatch / Windows Update for BusinessWindows 10/11 troubleshooting and debugging (Perfmon/xPerf/ETL/ETW)Windows Update troubleshootingNetworking and network troubleshootingExperience with scripting in PowerShellMicrosoft Graph technologiesAzure Data Explorer (Kusto) and associated query language (KQL)
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable For This Role.
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