Milton and Toronto Area, Ontario (2 Positions)
Warranty Service Department, Greater Toronto Area Lowrise Division
Full Time Permanent
Warranty Service Manager
Who We Are
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.
What We Offer
Reporting to the Warranty Service Manager, the Assistant Warranty Manager at Mattamy Homes is responsible for assisting with the day to day operations of warranty service and homeowner service requests as part of achieving the Mission to provide The Best Homeowner Experience.
Assist in management of 30 day and Year-End Warranty Service Requests (W.S.R.).
Inspect and review incoming Tarion 30 day and Year-End service request forms. Attend Customer’s home where required to evaluate deficiency.
Inspect work completed by customer service representatives based on an agreed upon schedule and provide ongoing guidance and technical support / advice.
Assist in monitoring, ordering and ensuring proper stock of service repair materials.
Collect and review completed W.S.R.’s from service appointment and provide information to Warranty Administrator for any follow up work days if required.
Regular daily visit to Warranty Technician appointments to monitor progress and to maximize opportunity to strengthen relationship with customer.
Participate in all Community Mattamy University sessions.
Meet daily with Warranty Service Manager to review outstanding W.S.R.’s and other construction / warranty service issues.
Conduct H/O and QA inspections when workload is beyond capacity of dedicated H/O, QA staff.
What You Bring
Post-secondary education / Community College industry related diploma or suitable combination of both.
3 years of experience in a New Home Technician or Warranty based role. Strong preference given to those with strong customer service skills and team lead experience.
Good computer skills with working knowledge of Microsoft Office and Internet e-mail.
Ability to set priorities, meet deadlines and manage variable workloads in a high volume, fast-paced environment.
Ability to resolve problems effectively and deal professionally with upset customers.
Valid driver’s license essential and willingness to travel daily to assigned site.
Strong interpersonal and communication skills both oral and written to convey appropriate response and build relationships with our customers.
When you’re part of the Mattamy family, your day to day work has an incredible impact. What we do takes teamwork, and everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy. Based on the culture we pride ourselves on, we’ve been recognized with external awards as well. Some of our most recent recognition includes:
Canada’s Best Managed Companies (2020)
Canada’s Top 100 Employers (2020 & 2019)
Greater Toronto’s Top Employers (2021, 2020 & 2019)
Canada’s Most Admired Corporate Cultures (2017)
At Mattamy, we’re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. We offer a workplace that allows our employees to experience exciting possibilities in their career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package.
We have big plans for our business and our team. Be part of our ambitious future!
Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.