Vous êtes aussi unique que votre parcours, votre expérience et votre point de vue. Ici, vous serez encouragé, habilité et défié à être à votre meilleur. Vous travaillerez avec des collègues dynamiques – des experts dans leurs domaines – qui sont désireux de partager leurs connaissances avec vous. Vos leaders vous inspireront et vous aideront à atteindre votre potentiel et à vous envoler vers de nouveaux horizons. Chaque jour, vous aurez de nouvelles et passionnantes occasions de rendre la vie plus brillante pour nos Clients – qui sont au cœur de tout ce que nous faisons.
Chez Sun Life, nous sommes guidés par notre Raison d'être : aider nos Clients à réaliser la sécurité financière à vie et à vivre une vie plus saine. Nos valeurs façonnent notre façon de travailler : bienveillance, authenticité, audace, inspiration et impact.
Quand vous vous joignez à Sun Life, vous travaillez avec des collègues passionnés et des leaders habilitants qui soutiennent votre croissance et célèbrent vos contributions, afin que vous puissiez faire une différence significative dans la vie de nos Clients.
Découvrez comment vous pouvez faire une différence dans la vie des personnes, des familles et des communautés du monde entier.
Description de poste:
At Sun Life, we work together, share common values, and support growth and achievement. Corporate Risk Operations helps protect and enhance stakeholder value by enabling effective risk management practices across business segments.
As part of this team, you will help drive change, innovation and operational excellence. You will support risk management practices, contribute to digital solutions, including AI-enabled initiatives, and help the team deliver practical improvements in a fast-changing environment.
As a Senior Risk Business Analyst, you will play a key role in connecting business needs with effective delivery. You will work closely with the Product Owner, business stakeholders, data enablement partners, AI teams, technology teams, vendors and cross-functional delivery teams to define clear requirements and support successful outcomes.
You will translate business objectives into requirements, user stories, data attributes and delivery-ready backlog items. You will also support Agile ceremonies, help manage priorities and contribute to solutions that align with business goals, risk management expectations and operational readiness.
- Lead and facilitate requirement discovery sessions with stakeholders, ensuring scope, objectives, assumptions, dependencies, risks and success criteria are clearly understood and documented.
- Elicit, analyze, validate and communicate business, functional, non-functional, data, reporting and compliance requirements in a clear and practical way.
- Partner with the Product Owner to define, refine and prioritize Agile backlog items, including epics, user stories, acceptance criteria, dependencies, business value and release considerations.
- Support Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement and roadmap discussions.
- Use Agile techniques such as user story mapping, personas, story point estimation, process mapping and prioritization frameworks to support alignment and delivery quality.
- Translate business needs into data attributes, source-to-target mapping considerations, reporting needs, data validation expectations and data quality requirements, where applicable.
- Analyze business processes, systems, data flows and operational challenges to identify opportunities for improvement, optimization, automation and innovation.
- Develop recommendations and options to address complex business challenges while balancing risk, compliance, stakeholder impact, operational feasibility and delivery capacity.
- Work with business users, peers, vendors, technology partners and leaders to plan, implement, test, roll out and support new or enhanced applications and processes.
- Review and contribute to high-level designs, test strategies, test plans, user documentation, training material and rollout plans to ensure alignment with business requirements and desired outcomes.
- Triage business requests, gather high-level estimates or sizing input, maintain visibility into priorities and support regular huddles to track and allocate work.
- Identify gaps, risks, interdependencies and decision points, document mitigation strategies and escalate issues or decisions in a timely and structured way.
In this role, you will help the Product Owner keep delivery priorities clear, organized and aligned to business objectives. You will:
- Maintain and organize the delivery backlog in JIRA or equivalent tools.
- Write, review and interpret epics, user stories, acceptance criteria, business rules, data requirements and implementation notes.
- Prepare concise updates on progress, risks, blockers, decision needs and upcoming priorities.
- Help ensure backlog items reflect measurable business outcomes, customer impacts, compliance expectations, operational readiness needs and delivery dependencies.
- Facilitate alignment between the Product Owner, business stakeholders and delivery teams by clarifying expectations, challenging assumptions and recommending practical alternatives.
- Create and update JIRA automation rules and AI agents to help improve productivity with business stakeholders, delivery teams and other key partners.
- Support budget and expense tracking by helping monitor performance, reporting variances and providing explanations where needed.
You will bring a strong understanding of risk management, operational controls and business analysis to help define and improve risk management processes. You will also contribute to application risk assessments, risk-based testing, control documentation and operational readiness activities, as required.
You will work with data enablement and technology partners to understand data lineage, database concepts, source-to-target mapping, data validation and data quality considerations. You will use data, process evidence, stakeholder feedback and system behaviour to develop clear insights and communicate findings to both technical and non-technical audiences.
This role may also support data transformation, reporting, dashboarding, analytics and digital solution initiatives that contribute to Corporate Risk Operations outcomes.
- 5 or more years of progressive experience as a Business Analyst, Business Systems Analyst, in a Product Owner support role or in a similar role with increasing responsibility.
- 7 or more years of related experience is preferred for data-heavy or complex delivery environments.
- A bachelor’s degree, college diploma or equivalent practical experience.
- Experience working in Agile environments such as Scrum, Kanban or SAFe, including Agile ceremonies, backlog refinement, prioritization and iterative delivery.
- Hands-on experience using JIRA or equivalent Agile delivery tools, including writing or interpreting epics, user stories, acceptance criteria and backlog status information.
- Experience working with cross-functional teams, including business users, vendors, development, QA, project managers, data enablement and technology partners.
- Strong interpersonal, facilitation and relationship-building skills, with the ability to communicate clearly with technical and business audiences.
- Strong analytical and problem-solving skills, including the ability to assess root causes, identify gaps, develop recommendations and communicate practical options.
- Ability to adapt to changing requirements, priorities and delivery constraints while maintaining clarity, transparency and momentum.
- Working knowledge of risk management, compliance expectations, operational controls, data quality, reporting, or financial services or insurance business processes is an asset.
- Experience in third-party risk management, technology and cyber risk management, Archer, ServiceNow, risk operations, operational risk, control management or related enterprise risk areas.
- Experience with data visualization, analytics, reporting, dashboard development, data lakes, data warehouses, source-to-target mapping, SQL or data validation.
- BA, BSA, BSC, CBAP, PMI-PBA, Agile, Scrum, Kanban or SAFe training or certification, or equivalent practical experience with these concepts.
- Experience supporting AI, automation, workflow, digital transformation or process optimization initiatives.
- Experience with stakeholder management, customer communication, matrix organizations, vendors and multi-site virtual teams.
You will be most successful in this role if you are collaborative, curious and comfortable working through ambiguity. You communicate clearly, build strong relationships and help teams stay focused on meaningful outcomes.
You will also demonstrate Sun Life’s BOLDER behaviours: Bias for Action, Open to Listen, Learn All the Time, Drives Outcomes, Empowering and Resilient.
You will have the opportunity to contribute to meaningful risk operations work, support change and innovation, and collaborate with partners across business, data, technology and delivery teams. This role offers the opportunity to help improve processes, strengthen operational readiness and support solutions that create value for Sun Life and its Clients.
L'étendue du salaire de base s'applique au lieu principal pour lequel l'emploi est affiché. Elle peut varier en fonction du lieu de travail du candidat retenu ou d'autres facteurs. En plus du salaire de base, les employés admissibles de Sun Life participent à divers régimes d'encouragement dont le paiement est discrétionnaire et assujetti au rendement individuel et à celui de l'entreprise. Certains rôles axés sur les ventes comportent des régimes d'encouragement à la vente basés sur les résultats des ventes individuelles ou de groupe.
La diversité et l'inclusion ont toujours été au cœur de nos valeurs chez Sun Life. Une main-d'œuvre diversifiée avec des perspectives variées et des idées créatives profite à nos Clients, aux communautés où nous opérons et à nous tous comme collègues. Nous accueillons les demandes de personnes qualifiées de tous les milieux.
Les personnes handicapées qui ont besoin d'accommodements dans le processus de demande ou celles qui ont besoin d'offres d'emploi dans un format différent peuvent envoyer une demande par courriel à [email protected] .
Nous sommes fiers d'être une organisation hybride qui offre à nos employés le choix et la flexibilité de travailler à la fois au bureau et virtuellement en fonction des besoins de l'entreprise, de nos Clients et de vous.
Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche de candidats, le filtrage et la planification des entrevues.
Nous remercions tous les candidats d'avoir manifesté de l'intérêt pour ce poste. Seuls les candidats sélectionnés pour une entrevue seront contactés.
Échelle salariale :
80,000/80 000 - 128,000/128 000
Catégorie d'emploi :
Gestion des risques
Fin de l'affichage :
09/08/2026
