Desktop Support Analyst
Robert Half Technology
Edmonton, AB
Desktop Support Technicians with the ability to communicate complex technical information to non-technical users in an understandable and concise format will find a great opportunity at Robert Half Technology. Problem solvers who prefer to work in a challenging and positive environment may succeed this Desktop Support Technician role. This Desktop Support Analyst role is long-term temporary in nature and is located in the Edmonton, Alberta, area.

Major responsibilities

  • Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
  • Be in contact regularly and effectively with ticket submitters
  • Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
  • Coordinate hardware repairs with the appropriate vendors
  • Administer computer desktop support in accordance with established policies and procedures
  • Fix computer problems, and recommend appropriate action/solutions
  • Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Desktop support or related experience
  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
  • Command of Active Directory
  • Solid understanding of Microsoft Windows