The Estimator is responsible for client sales and service activities to maximize revenue, profitability, and client satisfaction. Actively seek value-add sales opportunities and maximize gross profit when creating estimates. Manage communication and contact with clients and insurance partners to ensure client satisfaction. The Estimator works closely with the production team and is responsible for providing accurate information to customers and the dealership teams in terms of pricing, damage, and estimated time of repair.
We are looking for someone with prior body shop experience and have experience in Audatex/Mitchell Estimating software and have prior experience with a management system like Summit/Mitchell Repair Centre/Bodyshop Connect.
Core Competencies
· Quality Orientation
· Customer Service Approach
· Time Management
· Problem Solving
· Accountability and Dependability
· Decision Making and Judgement
· Providing Consultation
· Ethics and Integrity
· Planning and Organizing
· Enforcing Laws, Rules and Regulations
· Mediating and Negotiating
· Coaching and Mentoring
· Communication
· Energy and Stress Management
· Team Work
Job Duties
· Review damage reports, repair orders and estimates of repair cost and plan work to be performed.
· Collaborate with production and parts managers to ensure production and profitability targets are met.
· Create repair estimates for potential clients according to ProColor and insurance guidelines
· Actively seek value-add sales opportunities when inspecting the vehicle.
· Develop estimates with a focus on projected gross profit.
· Ensure estimate follow-up to maximize closing ratio.
· Collaborates with client experience personnel to ensure exceptional follow-up and service.
· Monitors vehicle production in collaboration with production and parts efficiency manager to ensure timely delivery.
· Closing of RO files and tracking job performance in collaboration with Production and Parts Manager to optimize profitability.
· Other related tasks as required.
Requirements
· High school or college automotive body repair diploma
· At least 5 years of collision repair experience in estimating/sales
· Experience and competence with estimating systems (Mitchell & Audatex) and industry Management software (Repair Centre)
· Possess a valid drivers' license
· Proven leadership and track record of success
· Ability to work independently in a busy environment
· Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
· Ability to effectively communicate both verbally and in writing
· Ability to work well under pressure
· Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Pay: $60,000.00-$80,000.00 per year
Work Location: In person
