About Ontario Bulk
Ontario Bulk is a specialized transportation company focused on the safe and reliable transportation of liquid bulk products throughout Canada and the United States. We pride ourselves on professionalism, customer service, operational excellence, and building long-term relationships with our customers and drivers.
Position Overview
We are looking for a highly organized and dependable Dispatch Coordinator to support our growing operations team. This role is responsible for coordinating daily transportation activities, communicating with drivers and customers, maintaining accurate records, and ensuring shipments are completed safely and efficiently.
The ideal candidate enjoys solving problems, working in a fast-paced environment, and keeping multiple moving pieces organized at the same time.
Compensation
Salary: $34,500 - $40,000 per year
Key Responsibilities
- Coordinate and dispatch drivers for daily pickups and deliveries
- Monitor driver progress and shipment status throughout the day
- Communicate with drivers regarding load information, customer requirements, delays, and operational updates
- Provide exceptional customer service to customers, vendors, and drivers
- Enter and maintain shipment information in transportation management systems
- Schedule appointments and coordinate delivery times with customers
- Track and update load statuses to ensure accurate communication with customers
- Assist with resolving service issues, delays, and operational challenges
- Maintain driver paperwork and ensure required documentation is submitted promptly
- Support invoicing and billing processes by ensuring paperwork is complete and accurate
- Monitor emails, phone calls, and customer requests throughout the day
- Assist with onboarding new customers, carriers, and drivers
- Support compliance requirements including permits, insurance certificates, and driver qualification files
- Participate in after-hours coverage on a rotating basis when required
Performance Expectations
The successful candidate will:
- Respond to customer and driver inquiries promptly and professionally
- Maintain accurate load information and shipment updates
- Ensure paperwork is submitted and processed on time
- Minimize service failures and missed appointments
- Proactively identify and solve operational issues before they become problems
- Maintain strong relationships with customers and drivers
- Demonstrate a high level of attention to detail and accountability
- Operate with a sense of urgency while maintaining accuracy
Qualifications
- Previous transportation, logistics, dispatch, or customer service experience is considered an asset
- Strong communication skills, both written and verbal
- Excellent organizational and time management skills
- Ability to multitask and prioritize competing demands
- Strong computer skills including Microsoft Office and web-based software
- Experience with transportation management systems is an asset
- Ability to work independently and as part of a team
What Success Looks Like
At Ontario Bulk, success in this role means customers trust you, drivers enjoy working with you, and freight moves efficiently because of your organization and attention to detail. We are looking for someone who takes ownership, communicates proactively, and helps keep our operation running smoothly every day.
Pay: $34,400.00-$40,000.00 per year
Benefits:
- Casual dress
- On-site parking
Experience:
- dispatch: 2 years (preferred)
Language:
- English (required)
- Punjabi (preferred)
Work Location: In person
