Reporting to the Manager, FBO. The Supervisor of Porter FBO will be responsible for overseeing and assisting with the day to day operational functions of all team members which includes the overall administration and staffing requirements of the operation.
DUTIES AND RESPONSIBILITIES:
Focus on safety, awareness and training for all team members
Create and maintain a team environment
Monitor staff for procedural compliance
Auditing of LSR and CSR team, including recording date/time and audit findings
Ensure all client inquiries are responded to quickly and accurately
Build schedules and complete and process department payroll ensuring sufficient staffing and team is paid correctly
Monitor built schedules as needed to ensure sufficient staffing
Assign duties and breaks to staff
Maintain weekly, monthly and annual logs for all required equipment, fuel and staff
Monitor fuel inventory balances for both Avgas and Jet fuel and liaise with CSRs to place fuel orders as required
Supervise and coordinate activities of line service in testing aviation fuel, applying knowledge of quality assurance standards and procedures
General cleanliness and upkeep of Porter FBO facilities and equipment
Coach and mentor all team members to create an operationally safe environment
Assist with recruitment efforts, including interviewing applicants and train new staff as required
Conduct monthly evaluations of probationary team members and provide feedback to the FBO Manager
Conduct performance related meetings and coach and motivate all team members through any dispute resolution, and deal with other issues or problems as they arise and as directed by the Manager, FBO
Ensure the Manager, FBO is made aware all procedural noncompliance and performance issues in detail
Conduct daily shift briefings with team and send daily shift report to the Manager, FBO
Weekly revenue reviews and collect payment for outstanding amounts due
Set up new tenants and clients within our system
FBO software troubleshooting
Daily review of fueling delays and FBO performance issues, and build and implement corrective action on the issues that arise
Complete bi weekly, monthly and annual finance paperwork
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Other duties as assigned
BEHAVIOURAL COMPETENCIES:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focused: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
Post-secondary education would be preferred
Solid airline background and experience in a supervisory role
Knowledge of FBO operations is an asset
Strong troubleshooting and communication skills are essential
Superior oral and written communication skills
Must be dependable and reliable with minimal supervision
Energetic and a self-starter
Excellent interpersonal skills
Must be able to obtain an unrestricted airport security pass
Flexibility and available to work varied hours
Mandatory COVID-19 vaccination