Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Customer Service Representative, Operations to join our growing team!
This opportunity is a 6 month secondment/contract.
What you’ll do here:
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Be a subject matter expert on our payment procedures and workflows.
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Review, investigate and complete payments, reversals, spreadsheets, and recoveries.
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Accurately and clearly document files to reflect actions taken on claims.
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Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.
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Cross-train and collaborate with other Operations teams.
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This is a fast-evolving environment, and other ad hoc duties could be assigned to you.
What you bring to the table:
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University degree or any combination of training and experience deemed relevant for the role
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Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
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Customer service experience preferred.
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Self-motivated, resourceful, and resilient to overcome various situations is essential.
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Superior organizational skills, detail-oriented, and agility to navigate an environment where you must think on your feet.
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Excellent listening and communication skills with the ability to foster strong working relationships.
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Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
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No Canadian work experience required however must be eligible to work in Canada.
This posting expires 10/September/2024 at 11:59pm EST
#LI-Hybrid
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:
Inspiring leaders and colleagues who will lift you up and help you grow
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
