North Vancouver City Library is seeking a friendly, confident, service-oriented Customer Service Associate (CSA) to join our team part-time (24 hours per week).
Reporting to the Supervisor, Operations and Customer Experience, the successful candidate will be responsible for creating and sustaining a welcoming customer experience as the first point of contact for library visitors. You will greet new customers, orient them to library services and policies, provide information and assistance, receive and process payments, and resolve issues with customer accounts.
As a Customer Service Associate, you are also responsible for:
- Providing customer assistance in accessing and navigating the library’s website, online catalogue, digital content and mobile apps;
- Assisting customers in using self-service checkout machines, copiers, printers, self-service payment and other library equipment;
- Performing general tasks to keep the library orderly, well-equipped and prepared for opening and closing;
- Supporting materials handling, acquisitions and collection management functions as required; and
- Promoting library services.
If you are passionate about providing exceptional customer service, have a desire to create the best experience for library users, and enjoy being part of a dynamic team, then we would love to hear from you!
Please refer to the attached Job Classification Specification for further details.
Qualifications
Completion of Grade 12 supplemented by completion of Library Technician or other relevant courses, plus some experience in library work, or an equivalent combination of training and experience.
Apply to:
Deb Hutchison Koep, Chief Librarian
https://www.nvcl.ca/careers-library
Note: When uploading documents to your profile, the maximum size allowed per document is 1MB. Please
ensure the document file name and file extension is all lower case (i.e. .pdf and not .PDF). If you are having
difficulty attaching documents, please click on the “question mark” icon on the top right side of the screen
for technical support.
Start date:
Immediately
Salary:
$28.37 – $33.25/hour (pay grade 14; 2024 rates) + benefits
Schedule:
Sunday – 9:45 a.m. – 5:15 p.m.
Monday – 4:15 – 9:15 p.m.
Tuesday – 1 – 5 p.m.
Wednesday – 1 – 5 p.m.
Thursday – 5:15 – 9:15 p.m.
Schedules are reviewed periodically and subject to change with minimum two weeks’ notice. Evenings and
weekends are required.
Closing date:
July 26, 2026 at 5 p.m.
North Vancouver City Library is committed to recruiting and hiring candidates that reflect the
community we serve. We welcome applicants from diverse backgrounds, including Indigenous
candidates, all identities, candidates who speak languages in addition to English, and persons with
disabilities.
Accommodations are available on request for candidates in all parts of the selection process.
