Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Full Time Permanent
Is this a current vacancy? Yes, this is an existing open position.
Compensation: CAD $74,772 - $98,892
POSITION SUMMARY
Under the direction of the Table Games Manager, the Casino Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift. They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating with other departments to ensure all available resources are being utilized effectively in order to provide an exceptional gaming experience for our guests, while maximizing product revenue and protecting the brand.
PRIMARY RESPONSIBILITIES
- Ensure that the gaming floor is managed effectively and efficiently, utilizing available resources in order to provide an exceptional gaming experience for our guests, while maximizing product revenue
- Review and evaluate staffing levels, game spread, product placement, table limits and potential new product, and recommend improvements to the Table Games Manager
- Train, mentor and retain high-quality Pit Managers and Floor Supervisors
- Communicate company and department information to ensure an “in-the-know” team, and follow up regularly to ensure knowledge and understanding
- Continuously evaluate current business levels and conditions that could affect those levels (i.e. special events, weather) and manage resources accordingly
- Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games team members
- Manage team member issues & conflicts, and recommend solutions as needed (i.e. coaching, action plan or termination) to the Table Games Manager
- Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
- Observe and report on the internal security of Table Games operations, identifying activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation
- Ensure prompt and discreet notification to the Table Games Manager of any observation of illegal acts or internal ethics violations. Utilize Surveillance and other resources to document and record such activity if applicable
- Manage departmental inventories of sensitive gaming equipment, including the distribution of new inventory to the pits and the return of used inventory for destruction
- Communicate all relevant operational information to Hard Rock Management in a timely manner, including the daily shift report, player win/loss reports and other operational anomalies or concerns as needed
- Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement
- Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
- Ensure player confidentiality and the protection of guests’ player account information, rewards and credit lines
- Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines
- Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
- Promote positive public relations and create a fun-filled, entertaining and exciting gaming environment for all
- Be ready and available to work all assigned shifts, including evenings, weekends and holidays
- Other duties as assigned
- Lives the Brand
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Each candidate must:
- Successfully complete an interview, outlining all gaming experience
- Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
- Demonstrate and maintain strong ethical standards at all times
- Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures
Minimum Requirements:
- Be age 19 years or older
- Bachelor’s Degree or Certificate in a related field, or an equivalent combination of education and work experience
- Two (2) years of experience as a Table Games Dual Rate Casino Shift Manager or above
- Five (5) or more years of experience in Table Games as a Dealer, Floor Supervisor and/or Pit Manager for multiple games, including all core games (Blackjack, Craps, Roulette and Baccarat) and all applicable Novelty games
- Experience in high limit pits and high action games preferred
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
- Excellent computer skills to include Word, Excel, Outlook, PowerPoint and SharePoint
- Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview & CMP)
- Knowledge of provincial regulations (OLG/AGCO) and reporting guidelines (AML) for this jurisdiction is preferred
- Knowledge and experience using a scheduling and payroll system, such as Virtual Roster and Time Manager, is preferred
- Must possess excellent communication and guest service skills
- Excellent interpersonal, written and verbal communication skills in English is essential
- Proficiency in a second language (French) is preferred
- Analytical, observational, organizational, interpersonal and communication skills
PHYSICAL DEMANDS
- The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the casino.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to perform repetitive procedures and handle gaming equipment; reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
