Transitional Housing Support Worker
Position Summary
The Transitional Housing Support Worker provides day-to-day support and supervision to residents living in transitional housing. Working within a housing-first and client-centered approach, the worker helps maintain a safe, respectful, and supportive living environment while assisting residents with daily living activities, housing upkeep, medication support, and community integration. The role focuses on resident well-being, building positive relationships, and ensuring program expectations are met rather than providing formal case management services.
Key Responsibilities
Resident Support
- Build positive and professional relationships with residents.
- Provide daily support and encouragement to residents in maintaining stable housing.
- Conduct regular wellness checks and engage residents in meaningful daily activities.
- Offer emotional support, active listening, and crisis de-escalation when required.
- Encourage resident participation in life skills, recreational, and community-based activities.
- Promote a respectful and inclusive living environment.
Medication Support
- Assist residents with medication reminders according to program policies.
- Monitor and document medication compliance where required.
- Report medication concerns, missed doses, or health-related issues to appropriate staff.
- Maintain accurate medication records and documentation.
Housing and Property Maintenance
- Support residents in maintaining clean and safe living spaces.
- Conduct regular room and unit inspections.
- Assist residents with housekeeping tasks, laundry routines, and sanitation practices.
- Monitor common areas to ensure cleanliness and safety standards are maintained.
- Report maintenance concerns and safety hazards promptly.
Daily Operations
- Complete shift reports, incident reports, and daily documentation accurately and on time.
- Monitor building security and resident safety throughout shifts.
- Respond appropriately to emergencies, crises, and critical incidents.
- Assist with resident intakes, orientations, and move-outs.
- Enforce program rules, expectations, and occupancy agreements in a fair and consistent manner.
- Participate in staff meetings, training sessions, and program activities.
Community and Resident Engagement
- Support residents in developing healthy routines and independent living skills.
- Encourage positive community involvement and neighbour relations.
- Assist residents in accessing transportation, appointments, shopping, and other daily living needs when appropriate.
- Foster an environment that promotes dignity, respect, and personal responsibility.
Qualifications
- Diploma or degree in Social Services, Community Services, Mental Health, Addictions, Human Services, or a related field preferred.
- Experience working in housing, shelter services, mental health, addictions, or community support settings.
- Knowledge of harm reduction, trauma-informed care, and housing-first principles.
- Strong communication, conflict resolution, and interpersonal skills.
- Ability to remain calm and professional in crisis situations.
- Experience working with vulnerable populations.
- Basic computer skills and ability to complete electronic documentation.
- Current First Aid and CPR certification are considered an asset.
- Must have mandatory covid shots
Working Conditions
- Days 07:30 am to 03:30 pm
- Evenings 03:30 pm to 11:30 pm
- Nights 11:30 pm to 07:30 am
- Weekends and holidays.
- Exposure to individuals experiencing homelessness, mental health challenges, addictions, and complex life circumstances.
- Ability to respond to emergencies and physically patrol housing units and common areas.
Pay: From $19.82 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
