Accountable to the Manager, Operational Excellence, the Business Analyst and Process Engineer (BAPE) is responsible for supporting the PMO in servicing the customers, clients and stakeholders of York University. The BAPE provides subject matter and execution expertise in Lean, Six Sigma (or Lean Six Sigma) and business analysis disciplines. The BAPE provides counsel to University leadership on various topics ranging from business plans, policy and processes to staff levels and their roles. The BAPE is an agent of change leveraging best practices to affect them.Exposure to, and use of, sensitive and confidential financial and HR data for process development and re-engineering activities requires that the BAPE exercise strong judgement and discretion when disclosing information to a wider audience.
University degree preferably in business, engineering or computing. Green Belt Certification or higher in Lean Six Sigma or Six Sigma.Business Analyst Training/Certification. CCBA or CBAP certification an asset.Proficient in the use MS Project, MS Visio, MS Office (Word, Excel, Power Point, Access).Change Management certification (e.g. ProSci/ADKAR methodology) an assetKnowledge of collaborative systems such as Confluence and Basecamp an asset.
4+ years of progressive experience in Business Analysis and/or Process (Re-)Engineering roles with project responsibilities, and a good understanding of project management methodologies, work-flow/process design and re-engineering. cost/benefit analysis for medium, large or complex systems.Thorough knowledge of system and process analysis with demonstrated experience and expertise in requirements management, process development/re-engineering and testing skills including information gathering, problem solving, and test plan creation and execution.Proven experience in process and system analysis, documentation/validation of business requirements from business users and functional specification requirements using interviews, documented analysis, tasks and workflow analysis.Experience in the development and execution of project plans, detailed task lists (project Gantt) and time estimating.Demonstrated analytical and decision making ability.Strong written, verbal and presentation skills.Proven accuracy and attention to detail.Strong interpersonal skills and the ability to work effectively in a team environment.Good knowledge of system development lifecycle, methodologies, standards, tools and techniques. Ability to identify opportunities to use technology to add value and recognize and present opportunities for adoption of process efficiencies through automation to replace existing manual work (i.e. process re-engineering). Experience in project management and system implementation processes. Experience in a Higher Education is an asset.
Research and Analytical skills:
Superior data gathering, elicitation, analytical and problem solving skills. highly skilled in evaluation of information gathered from multiple sources (including internal and external leading practices). Ability to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.Problem Solving: Demonstrated ability to identify optimal solutions based on the analysis of causes.Process Re-engineering: Thorough knowledge of process development and re-engineering best practices in a business to business environment to lead, cross-functional teams to analyze, develop, re-engineer and implement business workflow processes to support business products and services.Process Mapping and Design: Ability to gather input from diverse user groups and develop current/future state process maps.Conceptual Thinking: Ability to make the complex simple or link together things not obviously related.Written communication: Strong writing skills to support business recommendations and proposals. Communicating details such as the business requirements, requested changes, issues with impact assessment and recommendations.Strong oral presentation skills: Excellent verbal communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Ability to clearly convey complex concepts and constructs in a straightforward manner.Results oriented: Demonstrated initiative. delivers results. continuously improves. displays a dynamic approach, energy and enthusiasm. Flexible: Adaptable to different circumstances. receptive to change. willing to learn. takes on additional responsibility as required. able to change priorities. Effective planning and organizational skills with the ability to adapt to change and perform effectively under pressure.Judgment: Considers context. weighs options. understands priorities, consequences. makes appropriate decisions. Conscious of audience and disclosing of confidential information when discussing process re-engineering and introduction of technological change and automation that will impact staff and work assignments.Creativity: Ability to present new ideas. looks at things in a new way and shares ideas. novel approach to existing processes or problems. Initiative: Self-starter: perceives a need and fulfills it in a relevant way. Set high personal performance standards with a demonstrated ability to plan, organize and implement activity with little to no direct supervision.Manages change: Plans for and is proactive about change. encourages new approaches. Ability to work effectively in an environment of conflicting priorities, shifting management structures, scope changes and to adjust priorities as required. Tact and diplomacy: Ability to work within a complex organizational framework. comfortable tabling difficult conversations to further positive outcomes, including recommending changes in business methods and processes that will impact staffing levels and resource allocation.
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
York implemented a revised CPM Compensation Framework in 2019. The Framework is a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
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Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.