Employee Group: Administrative
Campus: Trafalgar (May be assigned activity at any Sheridan campus)
Reference # : 20/A/09
Hiring Range: $61,360 - $65,195
Salary Range: $61,360 - $76,700
Reporting to the Manager, Student Rights and Responsibilities the incumbent is the first point of contact for the Student Rights and Responsibilities Office (SRRO) for the Sheridan community. The Coordinator supports a broad range of matters related to the first level of triage for SRRO and provides appropriate referral to other College areas. The incumbent is also responsible for the intake of information, requests, queries, complaints or issues from the Sheridan community, related to the four areas of the department’s mandate: Student conduct investigations and adjudication; Student at Risk and Intervention/Care Team; community training and education; guidance and advice related to classroom and general concerns (consultations). The Coordinator also provides administrative coordination and support to the office and team members by note taking, data collection and input, scheduling student appointments, updating SRRO’s website and record keeping for the activities within SRRO.
Receiving daily Incident reports regarding student behavioural and student at risk concerns from all College areas; Following up with referral sources for needed information, as required for appropriate intake and triage;
Conducting all processes related to the first level intake and triage including: providing information and clarification regarding the role of SRRO; gathering information to support decisions around escalation or triage to the appropriate areas; receiving requests for non-academic appeal reviews, obtaining information from the appellant and triaging accordingly; documenting/recording contacts to support record keeping;
Receiving requests for consultations and collecting information necessary for referral to the appropriate SRRO staff;
Providing administrative coordination and support for the office and team members in SRRO;
Assisting with investigations by note-taking to capture formal statements from respondents, witnesses and reporters;
Assisting with data collection and migration, record keeping and inputting of case information;
Communicating with students at risk and providing referral to appropriate college resources;
Maintaining SRRO calendar for all meetings, trainings and programs and assisting with scheduling appointments;
Assisting Manager with informal requests for information for inquiries related to requests for records and assisting with redacting files to ensure only necessary information is submitted;
Assisting with the creation and preparation of department-based documentation (i.e. end of year reports, case summaries, SARIT notes) and updating documents and templates as required;
Receiving requests for training from community members and scheduling sessions for SRRO;
Participating in delivering training, other projects and research initiatives;
Performing other related duties as assigned.
3-year college diploma/degree in Social Sciences, Psychology, Human Resources, or related field, and 3 years of experience with administrative coordination and support including intake, triage coordination and case management (or an equivalent combination of relevant education and experience);
Experience with scheduling, note-taking with speed and accuracy;
Experience coordinating and/or delivering targeted training to various audiences;
Experience working with sensitive student behaviours, issues and procedures in judicial affairs (student conduct) and/or student affairs (asset);
Experience in a post-secondary environment (preferred);
Knowledge of current trends and issues related to post-secondary students;
Strong analytical and critical thinking skills to interpret policies, procedures for accurate triage;
Proficient with computer software (e.g. MS Office Suite) and experienced with website content maintenance;
Operational knowledge of case management software (i.e. Simplicity) (preferred);
CPI (Crisis Prevention Intervention) – non-violent crisis de-escalation training (asset);
Excellent oral and written communication skills (written, verbal, reporting and presentation);
Ability to assume leadership role and delegate appropriately;
Strong organizational and time management skills;
Ability to handle heavy case loads and multi-task based on priority and/or risk.
Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.