Hardware Supervisor
Full Time
Yorkton Agro Centre
What you will do: You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:
- Supervising and delegating employee’s workflow and duties while ensuring all staff are following safety standards as well as Legacy Co-op's policies and procedures.
- Completing reviews on Team Members - plan, monitor and review Team Member performance as it relates to the Performance Management process.
- Onboarding and training new staff along with providing ongoing and frequent communication and coaching
- Demonstrating leadership in the operation of customer service, upselling, cross – promoting by being knowledgeable and up to date about merchandise.
- Assisting with candidate interviews and resolving escalated customer complaints as needed.
- Managing efficiently general Agro centre duties as required - stocking, receiving, ordering, opening, closing, operate POS system, displaying merchandise, inventory management and file maintenance.
Performing merchandise claims efficiently for returned, damaged or product warranty issues.
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Who you are: You are interested in a career in customer service and:
- Grade 12 certificate
- Valid Class 5 Driver’s licence and maintain it throughout the employment
- Must have Retail experience in the areas of customer service and merchandising
- Knowledge of Agro/Hardware operations and willing to expand their knowledge in this area would be an asset
- 1-year supervisory experience would be an asset
- WHMIS, TDG, OHC 1 & 2, Supervision & Safety, Power Mobile Equipment Training, Propane, Pesticide Dispenser Licence or willing to take
- Must have excellent communication, collaborating/building relationships and customer service skills, Effective attention to detail and a high degree of accuracy
- Can work with minimum supervision in the general day -to- day duties and discuss and builds consensus with the Manager on complex situations in the centre
- Willing and able to work all shifts scheduled including days, evenings, holidays and weekends
- Maintain good physical condition, physically able to do heavy lifting of 50 lbs, climb ladders and kneel
- Able to maintain confidentiality and deal with people sensitively, tactfully, diplomatically, and professionally at all times
You’re honest and trustworthy, are results-oriented and strive to be the best in what you do
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Reports to: Sam Hall, Store Manager
We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted
If you require assistance with your application, please contact Human Resources @ 306-783-0489.
