Case Manager
Winnipeg, MB
Wawanesa Insurance is one of the largest property and casualty insurers in Canada. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,000 employees, Wawanesa proudly serves over two million policyholders, who are our owners. As an employer, we provide an environment that is respectful, challenging and rewarding. As a corporate citizen, we actively give back to organizations that strengthen communities where we operate, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

The Wawanesa Life Insurance Company is seeking top talent to join its team in Winnipeg, Manitoba. If you’re interested in joining a team of motivated and skilled insurance professionals, who are innovative, creative, and helping to deliver truly transformational change to our business partners and our own organization, consider this exciting Winnipeg-based opportunity!

Working under general supervision, this Case Manager role supports Wawanesa’s success by providing ongoing case management of Short Term Disability, Long Term Disability, Creditor, and/or Disability Income claims for Group & Individual business.

This is a 12 month term position.

Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions.
Collaborate with clients and claimants, reinsurers, medical practitioners and providers to obtain claims documentation, provide updates as to claims status and respond to inquiries.
Review complex and differing policy wordings to ensure decisions are made within the policy’s scope.
Communicate decisions verbally and in writing in an effective and courteous manner.
Coordinate rehabilitation and other services to assist with successful return to work.
Maintain records of individual workload and claims adjudication.
Respond to claimant or other inquiries within company service standards.
Perform other duties as assigned.

Post-secondary degree/diploma in a medical or related field, or an equivalent combination of education and experience
3 years’ case management or related experience in a customer facing role with strong customer service orientation.
Excellent computer skills and knowledge of the Microsoft Office suite is required, including the ability to perform complex calculations using Excel or otherwise.
Strong ability to interpret and apply contract wordings.
Strong time management and organizational skills with the ability to establish priorities among competing deadlines while maintaining service standards.
Strong attention to detail with the ability to identify relevant information and potential impacts.
Strong problem solving and decision-making skills, with the ability to identify and review potential impacts through analysis of numerous sources of data, and to select and implement the best solutions.
Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
Ability to handle sensitive information while following confidentiality guidelines/legislation
Bilingual (read/write/converse) in French is considered an asset.
Working knowledge of SharePoint is considered an asset.

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and pension plan). Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, please submit your résumé and cover letter by clicking apply On-Line.