Collector - Oakville
Stericycle
Oakville, ON
Under direction, this position is responsible for the collection of delinquent balances of customers within a predetermined business segment aligned to a geographic location.

  • Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow.
  • Ensures that the departmental Days Sales outstanding (DSO) goal is achieved. Presents a positive and service oriented attitude to internal and external customers to maintain and improve customer relationships.
  • Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.
  • Analyzes Portfolios, identify customers that require placement with third party collections, bankruptcy processes, submits credits and rebills, manual billing, and write-off preparation. Customers are only placed with external agency once internal efforts have been exhausted.
  • Evaluates account status to initiate credit suspension and pursues action with customer and sales force to ensure payment. Will appraise situation once resolved to potentially reinstate credit terms.
  • Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
  • Secures proof of delivery in order to substantiate services were rendered.
  • Provides training and mentoring capabilities to new hires. Will serve as a role model to internal and external customers to display professionalism and a Stericycle “can do” attitude.
  • Performs other related duties as required or requested.
Position Requirements:
Education and Experience Required (including certifications and/or software requirements for the position):
Education equivalent to Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or the equivalent in related work experience, demonstrating a working knowledge of collection rules and regulations and aging procedures
Two or more years of experience as a collector, or the equivalent in related work experience, demonstrating a working knowledge of collection policies and procedures.
Demonstrates proficiency in Microsoft Excel, Word, and Outlook.
Demonstrates the ability to type a minimum of 40 wpm.