Technical Equipment Support Specialist Construction Agricultural
Exact Match Recruitment Inc.
Drummondville, QC

Technical Equipment Support Specialist

Duties and responsibilities

  • Provide technical support and advice to dealer technicians, field staff and internal staff by way of phone, email, Dealer Link, and training seminars
  • Maintain Dealer Link web system and internal database with the most recent and accurate information from plant factories and local vendors
  • Issue Service Bulletins, Field campaigns, Technical tips, and Technical Service Reports
  • Manage warranty claim processing and adjudication from dealer submission to resolution
  • Identify potential product concerns, maintain the Technical Problem Log sheet, and issue Flash reports
  • Recall and examine equipment/parts, and recommend product improvement ideas to the team as well as to the factories/vendors
  • Organize and conduct school preparation meetings with internal staff
  • Take an active role in the organization and delivery of technical service training

Requirements

  • College Diploma or Certified technician, preferred experience working with farm, construction and turf and compact equipment
  • Extensive knowledge and hands on experience of hydraulic and electrical systems, gas and diesel engines, and transmission systems for tractors and construction equipment
  • Excellent verbal and written communication and listening skills
  • Computer skills including MS office applications and Lotus notes
  • Able to work with minimal supervision, and team player
  • Some travel required
  • Time management skills and customer handling skills
  • Bilingual (English/French)

Job Type: Full-time