Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn and grow together.
We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Purpose of job
Responsible for leading a group of 13/15 Inside sales professionals. Accountable for financial and non-financial business results through effective management and execution of assigned sales team. In partnership with the Sr. Sales Manager and Sr. Sales Team Manager, the Team Manager is responsible to implement a comprehensive sales strategy to achieve business objectives. Accountable to achieve team performance exceeding budget through positive motivation, coaching and associate development.
Primary Duties and Responsibilities
Sales Management 60%
Responsible for achieving and exceeding business objectives in sales and productivity.
Responsible for new business opportunities through customer acquisition.
Supports and fosters an environment of risk taking and innovation to achieve and exceed results.
Builds business plan aligns team goals with business strategy and objectives.
Leverages and develops the sales capabilities of associates by using current selling techniques and company programs.
Leads, promotes and coaches selling and cultivates a culture of winning sales with associates.
Models, promotes and holds others accountable for sales and customer service excellence.
Provides input regarding optimization of all programs. Analyzes processes in place and suggests improvements to maintain and grow sales. Acts/thinks not just within assigned group but the entire campaign.
Team Development & Management 20%
Motivates and develops associates (through 1-1s, mentoring, coaching etc.); promotes quality development plan (Performance +). Motivates associates through positive meetings, communications, contests, etc. Develops a highly motivated and driven sales team that exceeds business objectives.
Manages the coordination and execution of their departments and maximizes productivity.
Directly accountable for the hiring and onboarding process in their departments; including identifying and organizing hiring needs and involvement in interviewing, selecting and checking references.
In partnership with Sr. Sales Manager, develops internal associate succession plan to support business growth.
Establishes and implements a process for ongoing training and coaching in the department.
Takes ownership to ensure Performance Appraisals (PA’s) are delivered in a timely manner and action plans are in place; follows up on development of associates.
Accountable for the performance management of direct reports including documentation.
Has a complete understanding of all company policies and procedures related to this position.. Implements all policies and procedures in a fair and consistent manner.
Accountable to understand and communicate general company policies and provide guidance to staff as needed.
Uses all sources of communication to relay information (department meetings, white boards, bulletin boards, HUB, email etc) and ensures associates understanding.
Identifies and communicates suggestions for improvements in all areas of business.
Delegates responsibilities and holds others accountable to ensure the general cleanliness of workstations, according to company standards is maintained.
Promotes and maintains a safe working environment, follows all company protocols for safety and is required to take steps to rectify deficiencies.
Can utilize reporting tools; troubleshoots issues with contact management software – escalates as required.
Customer Service: 15%
Resourceful when solving issues; uses proper channels and contacts within the company as required.
Takes ownership for the customer service resolution process in their team.
Additional Responsibilities: 5%
Called upon to represent the entire PCAM Inside Sales team on special projects to improve the program offering and tools, i.e. Website lead, Training lead, Credit lead, Logistics lead, Merchandising lead, Marketing lead, etc. Reports on duties as assigned in a timely manner.
Physical Demands/Working Conditions
Knowledge / Skill Requirements:
Strong communication and motivational skills.
Demonstrated leadership ability
Demonstrated business acumen.
Ability to make decisions with integrity that supports company guidelines and makes good business sense
Ability to resolve customer concerns in a diplomatic manner.
Ability to engage customers in a friendly and professional manner.
Capacity to communicate with all stakeholders effectively using a variety of mediums.
Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers.
Ability to coach for results
Ability to work effectively with ongoing distractions is necessary.
Takes opportunities for self-development.
Can engage appropriately and work as part of a team.
Capacity to work independently and seek out assistance as required.
Above average business-writing skills.
3-5 years of progressive experience in sales environment
1-3 years of Supervisory experience in Call Centre or outbound sales environment.
Proven history to attain budgetary numbers.
High school diploma or GED
College Diploma or University Degree with focus on Business, Communication or Call Centre Management an asset
Job Inside Sales
Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.