Front Desk Agent
Hampton Inn and Suites
Leduc County, AB

Job Description

  • Assist guests through friendly interactions, answering questions, and completing tasks
  • Provide administrative, reception, and program support to management, staff, and guests
  • Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner
  • Register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible
  • Check daily cash reports for completeness and accuracy
  • Verify readings, over-rings, credit cards, checks, guest folios, etc.
  • Accurately complete required night audit reports on a nightly basis
  • Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
  • Performs such other related duties as directed or required

Qualifications:

  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
  • Computer proficiency
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
  • Excellent interpersonal, administrative, telephone and other communication skill
  • Computer-based hotel reservations system, OnQ will be an asset

Job Type: Part-time

Job Type: Part-time

Experience:

  • Front Desk: 1 year (Preferred)