Company Overview
LTL Freight Specialist
Pro-Formance Intermodal Inc. is an Alberta based company with our head office being in the beautiful city of Calgary. We aim to be one of the best and most reliable trucking companies in Canada; by consistently being pro-active, delivering efficient, fast and responsive service & solutions to all of our customers both internally as well as external, if you believe you are a good candidate efficient, and flexible. We strive to provide each and every client with the highest level of customer service and satisfaction possible.
We have a unique opportunity for a highly motivated, enthusiastic & self-driven individual that wants to be part of our highly driven team, an individual that wants to grow & learn, someone who is hands-on, flexible and thrives in a fast-paced environment.
We are looking for a detail-oriented LTL Freight Specialist who thrives and can independently oversee shipments from initial quotation through final delivery with minimal oversight. This role is central to ensuring cost-effective, timely and compliant transportation for our clients. The ideal candidate has strong industry knowledge and excels at managing the complexities of LTL shipping.
Key Responsibilities:
· Top priority is to drive sales growth in an LTL environment while including yield improvement
· Constantly looking for new opportunities to grow and expand our business as well as maintaining existing relationships with our valued customers
· Strong prospecting and hunting skills, with proven sales experience and ability to acquire new business
· Setting reminders to call carriers for load updates and document in the system
· Schedule and track appointments for carriers to arrive at the shipper or receiver location. Reschedule when necessary.
We thank all the candidates who are interested in the position. Only selected candidates will be contacted to move forward in the selection process.
PFI is committed to create an inclusive, diverse, equal and accessible environment for all employees.
· Develop delivery routes and maintain contact with drivers throughout the day.
· Effectively, efficiently, and concisely communicate with customers and operations in a team-oriented environment in order to cover customer loads. Share responsibilities for any customer loads that occur after regular working hours.
· Provide exemplary customer service even when faced with disgruntled carriers.
· Onboard new carriers, develop preexisting carrier relationships, offboard carriers when necessary.
· Negotiate rates with carriers, provide carriers with pertinent information regarding loads, ensure all loads are successfully completely professionally and on time, apply conflict-resolution skills to solve issues as they arise, assist in maintaining customers’ satisfaction, submit BOLs to accounting for processing.
· Familiarity with Common Carrier tariffs, accessorial charges, FAKs, freight classes, and NMFCs.
· Collaborate with management to modify daily routes to accommodate the needs of customers.
· Cultivate strong relationships with drivers and customers.
· Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
· Develop lane backhaul solutions.
· Perform freight services according to company and government regulations.
· Plan and coordinate pick-up and delivery schedules.
· Track and report shipment status to customers.
· Respond to customer concerns and queries professionally.
· Negotiate contracts and pricing agreements with shippers.
· Ensure that freight paperwork is completed and approved before transportation.
· Maintain the integrity of data in the system of record (Transportation Management System) Navigator.
· Ensure Freight Tracer and Navigator are utilized per the company KPI goals.
· Communicate with the sales team to ensure customer needs and requirements.
· Ensure all DOT regulations and laws are adhered to.
· Perform various customer service duties when clients/carriers call in.
Requirements / Experience:
The following qualifications are considered strong assets:
· Atleast minimum 3 years’ experience with an LTL trucking company
· LTL Sales experience
· RFQ/RFP experience
· Spot quoting experience
· White glove service / Residential & Commercial
· LTL liability and insurance policies knowledge is an asset
· Freight consolidation
· Freight bills
· LoadLink experience
· Customer service
· 5-ton dispatching
· Milk run experience
· Domestic (geography) LTL experience
· Driver Management
· CN/CPKC experience
· Work within a team
· Afterhours & Weekend availability
· Proficient in TMS systems (PortPro - Samsara - Blackberry)
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Experience:
Work Location: In person
