Your Role
Your success in this role comes from your superior analytical and decision-making skills, as well as strong leadership skills. You have strong communication and leadership skills, which you use to share decisions and findings with and provide direction to, others. You can quickly coach others on what claims are and aren't covered. While you don't enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple responsibilities and tasks with ease. And, you take pride in your work and leading others.
You have end-to-end responsibility for internally adjusted claims, which are handled by road adjusters, telephone adjusters, examiners, and our online system. You work closely with the claims manager and supervisor to identify the training and mentoring needs of claims employees by conducting file reviews, team huddles, and one-on-ones. You deliver guidance that meets those needs. You ensure sound and reasoned decisions are made on files, and great service is delivered. You are the first line of communication on conflict issues, and actively coach staff, helping them build capacity for the same skill sets.
You recognize that, although the team handles hundreds of claims a year, this is likely the customer’s first claim ever (or at least in a while).
One of the things you enjoy most about Square One is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.
Working in Square One's claims department, you are the main point of contact for claimants and your team of adjusters. As such, you have many important responsibilities, including:
- Ensuring your team's performance standards are met and conducting level 1 mentor reviews.
- Reviewing and approving claims settlements, ensuring the same are effective, efficient, and fair.
- Supporting adjusters with operational and technical matters.
- Reinforcing process, claims, product, and system changes with adjusters.
- Reviewing and approving claims payments of $25000 or less.
- Resolving customer complaints.
- Reviewing adjuster files monthly to ensure standards are met.
- Maintaining your own training and industry knowledge.
As a member of the Square One team, you have the desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making a profit. You and those who you work with would describe you as someone who:
- Possesses superior analytical and decision-making skills.
- Communicates effectively when explaining decisions and providing direction.
- Uses active listening and questioning skills to understand issues and needs.
- Handles conflict effectively and avoids taking things personally.
- Pays close attention to detail and has superior organizational skills. - Provides and receives constructive feedback.
Your Experience + Education
Your experience and education, combined with the product and claims training we provide, help ensure your success at Square One. For this role, you have:
- At least 5 years of property claims insurance experience.
- 1 year of team lead or mentoring of junior adjusters/examiners experience.
- A level 2 license in BC and Alberta, or a full adj license in Ontario.
- A high school diploma and, preferably, some post-secondary education.
- A CIP designation or actively working towards this designation.
- At least 1 year of tenure with a recent employer.
You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:
- A competitive base salary $88000 to $110,000.
- 3-weeks, not 2-weeks, of vacation, to start and an additional week after 3 years of employment.
- Flexible medical, dental, vision, and extended health care coverage.
- Long-term disability coverage.
- In-house and external training paid by Square One.
- A company profit share program
Square One Insurance Services is a Canadian-owned and operated insurance agency (or brokerage) that serves British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec.
Founded in 2011, Square One is an innovative insurance agency that is revolutionizing the way people think about insurance. With a focus on treating people the right way, taking ownership and solving problems, being creative, and taking calculated risks, we stand out from other companies in the industry.
We at Square One understand that a company is nothing without its team, which is why we’ve assembled a group of experienced professionals who have worked in the insurance industry for years. We believe in the power of strong partnerships and have long-term relationships with our underwriting and claims suppliers. Square One issues, bills, and services policies on behalf of our underwriters, including The Mutual Fire Insurance Company of British Columbia for home insurance and Zurich Insurance Company Ltd. for car insurance.
We’re committed to providing exceptional service to our clients. Sales and service support are provided from our Vancouver office and from remote employees across the country. We also utilize local claims adjusters and vendors to ensure prompt and efficient service. With a focus on transparency and customer satisfaction, Square One is the home insurance provider that truly puts the needs of the customer first.
We offer exciting career opportunities for individuals looking to work in the insurance industry. If you’re seeking a tight-knit team where your expertise is respected and valued, Square One could be the perfect fit for you.
Why work for Square One?
Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person's expertise is respected and valued. You're done working at places that tell you what to do, how to do it, and that don't compensate you fairly. To learn more about why you should work for Square One, visit: www.squareone.ca/careers
Accessibility
Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learn more about our commitment to accessibility: https://www.squareone.ca/accessibility
How to Apply
Please prepare your updated résumé clearly stating how you meet the qualifications. Click the button below to start your application. You have our commitment that we will respond to all applicants and inquiries.
