Deville is a group of coffee crafters & baked goods dreamers. We’ve been serving our communities since 2008, growing across Alberta and BC.
We create cafés that are steeped in connection, with our friendly team serving up thoughtfully crafted direct trade coffee to the regulars whose orders we already know, and the ones we have yet to meet.
Deville Coffee believes that our people are an essential part of our company.
Customer service is an important part of our continued success as a local coffee shop and we are looking for energetic, friendly and service-minded individuals to join the team. We want to build a strong working culture with the best of the hospitality industry guiding our ship. This allows us to love our jobs, and in turn, provide the most genuine and welcoming experience for all those that walks through our doors.
We are looking for an assistant manager to help lead the Edmonton store located in West Edmonton Mall. You are a great fit if you have:
· A love of coffee and café culture
· 2+ years in retail, hospitality, or equivalent experience with continued growing of roles and leadership.
·A flexible full-time availability
·Interest in becoming a cafe manager
· Strong organizational, communication, interpersonal, and problem-solving skills.
· Ability to work efficiently, multi-task and learn quickly.
· Willing to learn and adapt to changes as new procedures and policies are implemented and enthusiastically influence team members through changes.
· Minimum high school education.
Assistant Manager must:
· Provide exceptional customer service to Deville guests by upholding Deville guiding principles.
· Grow business by providing the best customer service to each guest from the first time they come in.
· Inform and educating staff on all product roll outs
· Demonstrating a keen interest to participate in Deville community events and responsibly represent the Deville brand in and outside of the café
· Assist the manager to carry out plans to meet sales, profit, and cost targets.
· Ensure inventory is properly received, invoices processed, and all team members are trained on the proper handling of Deville products.
· Ensure the café and its equipment is clean, safe, and well-maintained complying to all legal, regulatory and Deville requirements. Damage and maintenance issues should be dealt with in a timely manner by discussing with manager while on shift or taking care of it when they are away.
· Monitor sales and café requirements, adjust staff schedule to meet daily café needs.
· Ensure café team members are adequately trained in all areas and strong customer service and drink quality standards are maintained.
· When manager is gone supervise team members and ensure all people are in the best spots during peak sale times.
· Coach team members on compliance of standards
· Identify high performing staff and inform manager
· Identify and resolve team conflicts and issues.
· Get food safe handling certificate
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
- Vision care
Experience:
- Customer service: 2 years (required)
Work Location: In person
