It's All Good at Applewood!
Applewood Rental Clerk
The Rental Clerk serves as the primary point of contact for customers at the rental counter. This role is responsible for providing excellent customer service by assisting clients with the rental process, ensuring a smooth and efficient transaction, and addressing any questions or concerns. This position is an on-site role, located at our Applewood Rental location in Langley and Surrey, BC.
Role & Responsibilities:
Customer Engagement Service:
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Greet customers promptly and courteously upon their arrival at the rental counter.
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Handle customer inquiries, complaints, and requests efficiently, ensuring a high level of customer satisfaction. Escalate issues to management when necessary.
Rental Agreement Management:
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Review rental agreements with customers, ensuring they understand all terms and conditions.
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Provide accurate information about vehicle availability, rental policies, and pricing.
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Experience using Fleetlane is preferred
Transaction Processing:
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Accurately process rental transactions, including payments and deposits, ensuring smooth financial operations.
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Ensure all necessary documentation is completed correctly, including insurance options and driver’s license verifications.
Fleet Maintenance and Preparedness:
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Maintain the cleanliness and detailing of the fleet to meet Applewood standards.
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Collaborate with team members to ensure vehicles are available and prepared for customer rentals.
Team Collaboration:
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Work closely with fellow associates to provide a seamless rental experience, ensuring efficient operations and customer satisfaction.
The Ideal Candidate Must Have:
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Strong customer service skills with a friendly and professional demeanor.
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A valid BC Drivers License – class 5 or novice
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Excellent communication skills, both verbal and written.
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Keen attention to detail and ability to handle transactions accurately.
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Ability to work collaboratively in a team environment.
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Previous experience in a customer-facing role is preferred.
Compensation:
The compensation for the Rental Clerk position at the Applewood Auto Group is $19.00 hour.
Hour of Work:
34 hour work week - Tuesday to Friday – 12:00pm to 7:00pm and Saturday 9:00am-4:00pm
Our Core Values
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better."
Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
