Enforcement Assistant (Clerk 3)
Province of Nova Scotia
New Waterford, NS
Apply By: 12/25/2018


Enforcement Assistant (Clerk 3), Permanent, NEW WATERFORD

Competition # 17622

About Us

The Maintenance Enforcement Program (MEP) is a free service of the Nova Scotia Department of Justice that helps you make or receive court-ordered maintenance payments when your court order is enrolled with the program; can take steps to enforce maintenance orders when payments are not made. The MEP operates under the laws set out in the Maintenance Enforcement Act.

About the Opportunity

Our Enforcement Assistant is responsible for the general office administration of the Maintenance Enforcement Program. In this role, you will perform functions in accordance with legislation, program standards, policies and procedures. You will also have the opportunity to manage current account cases, both where the payor resides within Nova Scotia and within reciprocal jurisdictions. You will be involved with direct client contact, respond to client inquiries, perform data entry, prepare correspondence and memos, and provide coverage for staff.

As the Enforcement Assistant, you will develop and maintain a thorough working knowledge relevant Acts and legislation as necessary to effectively manage a caseload. These include:

The Maintenance Enforcement Act
Maintenance and Custody Act
Parenting and Support Act
Divorce Act
Family Orders and Agreements Enforcement Act
Interjurisdictional Support Orders Act
Reciprocal Maintenance Order Recognition and Enforcement Operational Principles and Goals

Our Enforcement Assistants are knowledgeable in the operation of the Maintenance Enforcement Program computerized case management system, which is used to perform the relevant roles and responsibilites. The incumbent also works cooperatively with Enforcement Officers, maximizing the efficiency and effectiveness of the team.

About You

Four years related experience is required; an acceptable equivalent combination of education, training and experience may be considered.

As the Clerk 3 you will be proficient in typing with a high accuracy, familiar with Microsoft application such as MS Word, Excel, and Outlook, or other standard computer and knowledgeable of financial records, bookkeeping or accounting principles.

As the successful candidate, you will demonstrate the ability to prioritize and manage a demanding, large and diverse caseload. You will have excellent communication and client service skills with the ability to de-escalate highly sensitive, complex situations, as well as good interpersonal skills, the ability to work in a team environment, sound judgment and discretion. You have experience handling correspondence, using a bring-forward system, respond to client inquiries and working in a high-volume, automated environment. You have experience and proficiency entering and retrieving information to and from a database. These attributes may be explored during the interview process.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Other Considerations

The following are considered assets in this role:
Experience utilizing a computerized case management system, or working in a public office
Knowledge of court orders, legal documents and terminology
Experience in or knowledge of Family Law (particularly Maintenance Enforcement)

Pay Grade: CL 18

Salary Range: $1,510.00 - $1,689.00 Bi-Weekly

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU).

If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on your electronic application.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. For questions or concerns, please contact Competitions@novascotia.ca.

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