Technical Writer (12 month contract)
Toronto, ON
The Innovation Lab and New Ventures team at Interac is working to help bring new products and experiences to the Canadian market. Were looking for a Technical Writer who will work with our passionate and dedicated team to help ensure the launch of these new and existing products and other initiatives are a success.

Youll work with our Product team and senior developers to gain an understanding of our value propositions and key segments as well as to understand how our APIs work, and will help to create content that explains our products to external audiences. You will have a passion for bringing our products to life, leveraging graphics for documentation and videos, and editing sample code. Youll also work closely with our Communitech Lab in Kitchener-Waterloo.

For this role you should be very familiar with APIs how they are structured and built, the more advanced concepts and how to best distribute them into the developer ecosystem.

The Innovation Lab & New Ventures team at Interac is brand new, but in some ways it has been around for years. While building your career with us you'll have the freedom and opportunity to not only build something great but explore your passions.

Youre great at
Writing, proofing and editing public-facing documentation using clear, easy-to-understand language and assets
Lending your expertise to our current technical and business teams on creating content for the developer audiences
Creating HTML5/CSS animations to enhance online documentation
Helping create internal guidelines on writing and publishing technical documentation
Being embedded into whats happening on the product roadmap and at our Communitech Lab in Kitchener-Waterloo
Creating content that clearly explains to our audiences the work were doing on the team and in the Lab
Loading and managing source code in GitHub
Triaging support tickets in JIRA
Understanding and applying WCAG accessibility guidelines
Having knowledge of front-end frameworks such as Bootstrap, Material UI, etc.
Providing ongoing insight and validation into developer-centric best practices on APIs and sample code
Providing technical support and mentorship at community events (Hackathons, meetups, etc.)
Helping streamline the user experience for the Interac Developer Centre
Who are you?
You have experience writing technical documentation using clear, easy-to-understand language, and using single-source authoring tools
You have a combination of education and experience that makes you a fit for this role. This may mean a Degree in Computer Science Engineering or certifications in technical writing, back-end development. A degree is an asset, not a requirement
You have some experience teaching or guiding others on how to use an API or complete technical tasks
Volunteer experience at a Hackathon, coding school or other community-centric event is a plus
You have experience using REST and SOAP APIs, and can explain in plain language how an API works
You have minimum 1-2 years of experience in a similar role
How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: Youre surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you.
About Interac

Interac Corp. operates an economical, world-class debit payments system with broad-based acceptance, reliability, security, and efficiency. The organization is one of Canada's leading payments brands and is chosen an average of 16 million times daily to pay and exchange money. For more than 30 years, Interac Corp. and its predecessors, Interac Association and Acxsys Corporation, have facilitated secure financial transactions through the development of innovative and convenient debit and money transfer solutions. A leader in the prevention and detection of fraud, the organization has one of the lowest rates of fraud globally. Visit or follow @INTERAC on Twitter. Interac Corp. has a diverse group of shareholders that includes banks, credit unions, caisses populaires, payment processors and merchants.

Interac Corp. believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Contact a member of the Human Resources department if you need accommodation at any point in the application process or want more information about our Accessibility Policy, which is also available online here.