Automotive Office Administrator
EK Transmission & Auto Repair
Cranbrook, BC
EK Transmission & Auto Repair is a busy and growing automotive repair shop looking for a friendly, organized, and dependable individual to join our front office team.
This position is ideal for someone who enjoys working with people, staying organized, and helping keep a busy office running smoothly. You will work closely with our Service Advisor and technicians to provide excellent customer service and support daily shop operations.
Responsibilities
Customer Service & Front Counter
- Answer and direct incoming phone calls
- Greet customers and visitors
- Schedule customer appointments
- Check customers in for appointments
- Draft repair orders at vehicle drop-off
- Check customers out and process payments
- Coordinate courtesy vehicle paperwork when required
Customer Communication
- Contact customers with vehicle status updates
- Send appointment reminders and follow-up communications
- Follow up with customers after repairs to ensure satisfaction
- Assist with appointment confirmations
Administrative Duties
- Maintain customer records and repair order paperwork
- Organize digital files and documentation
- Support general office administration
General Shop Support
- Assist the Service Advisor with administrative tasks
- Help maintain an organized and professional front office
- Support communication between customers, technicians, and office staff
- Perform other office-related duties as required
Qualifications
- Strong communication and customer service skills
- Friendly and professional attitude
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable using computers and learning shop management software
- Automotive experience is an asset but not required
What We Offer
- Competitive wages based on experience
- Full-time, year-round employment
- Supportive team environment
- Opportunity for growth and advancement
- Training provided
If you enjoy working with people, staying organized, and being part of a professional team, we would love to hear from you.
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
