As large loss claims and risks are identified by analytics and referrals, the investigator conducts a thorough review to determine the validity of concerns identified. The investigator will have the willingness to attend Property loss scenes that relate to commercial, industrial, residential, vehicle fires & explosions as well as investigate all other questionable claims that are referred to Aviva Verify.
Case Lead for complex field and desk investigations.
Conduct field investigations for both the Claim and Policy concern(s).
Establish a practical scope and identify all avenues of investigation.
Prepare and protect Complex loss investigations by way of scene continuity and security.
Attend scenes, investigate and oversee large complex investigations.
Oversee and liaise with independent expert(s) from all backgrounds.
Liaise with stakeholders on location of loss and establish expectations for joint investigation(s).
Liaise with claim, underwriting and legal teams.
Evolve an investigation strategy, gather and analyze facts, manage case files and ensure proper documentation and collection of physical evidence.
Work with a thorough understanding of privacy legislation as it relates to the sharing of information with other insurers, law enforcement agencies, government agencies etc.
Manage multiple projects and set priorities to meet deadlines.
Excellent oral and written communication.
Identifying recovery efforts and assist subrogation departments in gathering information to assist in recovery opportunities.
Conducting in person and telephone interviews.
Assist stationary investigators with field investigation, as required.
Determine when an investigation is ready for disposition.
Evaluate evidence sufficiency on an ongoing basis until the validity of the issue in question can be determined.
Prepare for and participate in presenting a final report for management, including making recommendations on the disposition of the case.
Prepare and complete a defendable case brief for potential litigation.
Supervise and oversee investigations conducted by external experts.
Manage complex investigations involving multiple investigators.
Provide ongoing technical expertise for stationary investigators, including coaching and mentoring on field investigation techniques.
Attend court as directed and prepare Aviva witnesses for court appearances.
Identify and deliver preventative fraud benefits.
Required Knowledge, Skills & Experience:
Minimum six years’ experience in an investigative field of work, insurance investigation is an asset
Thorough Understanding of the NFPA 921 and NFPA 1033
Certified as a Fire and explosion investigator is an asset (CFEI or IAAI)
Knowledge of and experience with fire investigative methods, techniques, procedures and Theories and a thorough understanding of the scientific method as it relates to fire investigation.
You have experience applying relevant legislation and related documents such as Freedom of Information and Protection of Privacy Act
You can liaise effectively with all stakeholders, for example, other insurance companies, public safety officials, fire departments, Police etc.
Ability to perform initial scene assessments to identify potential hazards including the ability to assess the scope and requirements of the physical investigation.
This position will also require you to wear the appropriate personal protection equipment provided by Aviva.
Strong understanding of claims and underwriting processes.
Superior analytical, problem-solving and decision-making skills.
Bilingual in English and French with strong verbal and written communication skills, including presentation skills.
Assertive and comfortable with challenge and ambiguity.
Strong technical knowledge of automobile and property policies.
Ability to make confident and objective decisions in matters of high potential for legal precedent.
Ability to work evenings or weekends if necessary.
Valid driver’s license.
Mobility across Canada. Must have ability to travel within Canada.
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.