Schedule Monday to Friday; 8:30 am to 4:30 pm
Education Level Bachelor's degree in Computer Sciences, Business or a related field of study
Career Level 10 years experience
Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.
The Business Analyst will be a member of the IT Strategy Implementation Team within the office of the Assistant Vice President and Chief Technology Officer, and will be responsible for completing the analysis for Projects specifically tied to initiatives related to the McMaster IT Strategic Plan. The Business Analyst will ensure that a full and robust analysis framework and processes are undertaken to ensure the success of all projects.
In 2019 McMaster conducted IT Strategic Plan engagement sessions and stakeholders identified the strategic need for an integrated and expanded One Card solution to achieve McMaster’s business strategies. One Card systems are enterprise business systems that provide a coordinated and ‘central’ approach to manage and support a single system that integrates with other existing service systems across multiple stakeholder areas.
While McMaster does have a series of payment, ID, access and administrative systems that function partially like a one card system, these various systems are loosely integrated and are not defined or coordinated into an overarching business model or planning process. It is essentially a series of individuals systems with no connections between accounts, requiring individuals and departments to administer transactions disparately. The purpose of the first phase of the project is to complete a Discovery analysis to identify and recommend a central approach to manage and support integration with other existing systems across multiple stakeholder areas.
As a member of the IT Strategy Implementation Team the Business Analyst will be responsible for analysis for strategic enterprise level projects identified during the McMaster IT strategic planning process and approved through the IT Governance process. The IT Governance process is a framework for aligning IT resources with the strategic direction of the University; ensuring that projects are evaluated against a common framework, a broad group of stakeholders are involved in the proposal and evaluation process and that projects are monitored and measured.
Analysis and Solution Definition
Facilitate large group information / requirement gathering sessions, and training workshops.
Work closely with business owners to determine business requirements, eliciting requirements through interviews, document analysis, workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and work flow analysis.
Analyze and critically evaluate information gathered from multiples sources, reconciling conflicts and deconstructing high-level information in to details. Translate abstract concepts into concrete ideas that are easily understood by non-specialist audiences
Conduct in-depth Interviews with project sponsors to gather their user requirements, identify potential strengths and weaknesses of current solution and environment (SWAT analysis), and work with a team to provide a solution.
Current state, future state gap analysis
Develop and document business requirements according to standard templates, using natural language. Document business process descriptions and analysis including business rules and workflow. Write business cases.
Provide timely and comprehensive reports on institutional business requirements
Manage Client and Vendor Relationships
Collaborate with project managers, project team members and sponsors to determine the scope and vision of the project.
Liaise with vendors and suppliers in assessing applications and systems under consideration for purchase.
BA acts as the conduit between the client community and the development and business process re-engineering team, or vendor through which requirements flow.
Provide expertise to clients with respect to the objectives of business process design.
Identify project stakeholders and establish user classes and their characteristics.
Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
Work with stakeholders and the project team to prioritize collected requirements.
Review and analyze the effectiveness and efficiency of existing requirement gathering processes.
Translate and promote conceptual user requirements into functional requirements that are comprehensible to developers and the project team.
Request for Proposal, Request for Information and Request for Quote development (RFP/RFI/RFQ)
Communicate changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders.
Complete estimates of time and resources required for the implementation and analysis of new processes.
Conduct cost-benefit analysis which may involve complex calculations of service levels and benefits including present value calculations, mean and standard deviation, and estimating business volumes.
Technical Recommendations, Training and Systems Testing
Develop prototypes of interfaces and attributes based on user requirements.
Develop and conduct peer reviews of business requirements to ensure that the requirement specifications are correctly interpreted.
Gather and compile information on hardware and software products that meet predetermined specifications. Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Provide training to others when new business processes are implemented.
Remain current with frequent updates and changes to technology.
Lead testing efforts
The successful applicant has extensive experience working with clients, business applications and processes, and understands how information technology can be used to enhance these applications and processes. They use IT industry best practices in higher education to determine business requirements, eliciting requirements through interviews, document analysis, workshops, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis. The ideal candidate will have an optimal blend of the following qualifications
Preferred: Certifications – CCBA, CBAP, PMP, in addition to technical certifications from vendors such as Microsoft, Oracle or Cisco, and ITIL
10 years of relevant experience
In depth understanding of business process and practice
Experience with contract negotiation, and vendor management.
Working knowledge of project management methodology and scheduling techniques
Demonstrated ability to successfully lead a team on strategic projects
Detailed understanding of one or more institutional level applications and /or major business unit operations/requirements
Knowledge of commercial information technology standards
Use standard analysis techniques for future state, current state and gap analysis
Use of testing methodologies (trace, usability) from the business perspective.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679
to communicate accommodation needs.