Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As a member of our benefits and HR consulting team, you’ll help our clients - employers of all sizes, across all industries - build workplaces that work better.
We are looking for Branch Operations Manager who will be responsible for leading the day-to-day operations in compliance with established policies and procedures. You will participate in developing, interpreting and implementing policies and procedures for the organization. Do you love leading staff and ensuring high quality work? This along with preparing reports and audits of current procedures to monitor efficiency of operations are part of this exciting role.
As an active member of the Branch Leadership Team, you will be accountable for broad oversight and responsibility to ensure the branch is operating in accordance with established professional standards, prepared to pass Corporate Audit and self-audits including training and appropriate document management.
You will lead a team of 15+ service professionals, manage the performance management cycle with direct reports while encouraging a mentorship culture celebrating wins, exploring opportunities and both giving and receiving feedback.
Accountable for recruiting, hiring, onboarding, mentoring and coaching new team members. Lead and manage the local summer internship program according to corporate requirements.
Provide overall support to Branch Manager for financials including reconciling reports, assisting with annual budget, and monitoring expenses
Responsible for Quarterly updates of the Disaster Recovery Plan
Act as liaison between IT and the branch. Responsible for communicating servicing requests, technology software and hardware requests and issues.
Partner with Assistant Manager(s) on the implementation of training as needed and ensure priority items are resourced and successful
Accountable for the planning and organization of weekly / monthly branch meetings as well as coordinate office and staff events
Other duties to contribute to the Branch Manager or Regional Operations team
What skills will make you successful in this role?
We look for strong listening and presentation skills as you will represent Gallagher to a wide range of clients and vendors
We require strong project management skills to support balancing multiple projects and staying organized.
Efficiency and attention to detail are paramount in our environment
We need great leaders and teammates who effectively and respectfully collaborate with diverse work groups
You will need strong computer skills and proficiency with Windows-style applications, email, and internet
Salesforce experience is a plus
Do I have what it takes to be considered?
Bachelor's degree - Preferably in risk management/insurance, organizational development, commerce or business or commensurate experience
3-5 years leading a professional team
5 or more years of experience in the risk management/insurance field (carrier, corporate, broker/consulting)
Experience working with Canadian Employee Benefits and/or Retirement, Vendors, and Insurance Carriers
Life and A&S license; CEBS designation, both a plus but not required
Ability to travel 5% of the time
If you love the challenges of this dynamic field, then Gallagher will support and cultivate your professional development and success.
With more than 200 HR and Benefits professionals across Canada, our team harnesses our collective strengths to deliver outstanding service, coupled with our local expertise.
Founded on the cornerstones of integrity, innovation, partnership, and empathy, Gallagher Canada has built its legacy one success at a time. With a strong history and a forward-thinking future, we continue on the quest to become the leading brokerage and consulting firm in Canada.
We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for anyone taking part in all aspects of the selection process.