Job Description:
· Responsible for the collection of past due account balances
· Communicate with consumers by telephone, email and SMS
· Determine suitable repayment plans based upon the consumers financial situation
· Effectively gather information to readily address disputes or billing errors
· Actively listen to consumers and develop solutions to overcome barriers to payment
· Ensure consumer concerns are addressed in a timely manner and that there is transparency in our processes
Requirements:
· Must be at least 18 years of age
· Experience in collections or customer service industry is an asset but not required
· Attention to detail and strong work ethic
· Strong written and verbal communication skills
· Innate problem solving ability
· Ability to work independently within a well defined structure
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities. Interested applicants may send their resume to: [email protected]
Job Types: Full-time, Permanent
Pay: $17.75-$20.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home
Work Location: Hybrid remote in Edmonton, AB T5J 2Z2
