IMPACT WORKER – (Integrated Mobile Police Assessment Crisis Team)
Crisis Response Services, CMHA Thunder Bay
Temporary Full-Time – 2 Vacancies
Rate: $32.61/hour
Rotating schedules
12-hour shifts
Start date: As soon as possible
These positions are within OPSEU Local 720 Bargaining Unit
Application deadline: September 11, 2026
Who we are!
Canadian Mental Health Association – Thunder Bay Branch is a non-profit organization committed to supporting individual recovery and promoting mental wellness within families and communities throughout northwestern Ontario.
What is the job!
The IMPACT Worker works alongside with a team member from the Thunder Bay Police to respond to individuals in a mental health crisis and will be situated at the local police station when so scheduled. The IMPACT Worker completes a comprehensive mental health assessment and connects individuals to the appropriate mental health services. The IMPACT Worker also provides follow-up to individuals within 24 hours of the initial crisis intervention. The IMPACT worker will also be scheduled for in office work as required and appropriate, such as administrative/office functions, telephone or regular mobile response.
What will you do day to day?
1. Provide crisis intervention and support services to individuals experiencing a mental health crisis.
2. Work in collaboration with Thunder Bay Police officers by providing guidance and expertise in determining apprehension criteria and or resolution strategies through de-escalation techniques.
3. Provide service information and link individuals, families and friends to community mental health agencies and social service resources.
4. Provide telephone crisis assessment, brief telephone counselling, referrals and follow-up for individuals experiencing a mental health crisis on occasion/when assigned.
5. Determine need for admission to Crisis Safe beds.
6. Liaise with families and friends, mental health specialists, police, emergency service personnel, and Schedule 1 facilities to assist individuals requiring acute care admission under the Mental Health Act.
7. Coordinate referrals, linkages, and follow-up to appropriate community support services.
8. Maintain up-to-date client information and records in agency client records systems.
9. Ensure all required documentation is completed in a timely fashion
10. Communicate service and client information in accordance with established procedures.
11. Maintain effective working relationships with community agencies, clients, family members, and other mental health specialists as appropriate.
12. Attend and contribute to Crisis Response Service Team meetings and other client-related meetings as required.
13. Ensure safe work methods and practices at all times.
14. Represents the Canadian Mental Health Association, Thunder Bay Branch, in a professional manner and adheres to standards consistent with the values and philosophy of the Association.
15. Adhering to and promoting CMHA’s Code of Ethics Policy
16. Complying with CMHA’s Health and Safety Policies
17. Complying with Thunder Bay Police Services applicable policies, procedures and protocols.
18. Performs any other tasks related to the position as required.
What do you bring to the job?
- A post-secondary diploma or degree in Health and Human Services
- Strong background working with individuals with mental illness & addictions
- Good knowledge of community health and other health related social service resources
- Must possess advanced skills in crisis assessments, documentation and intervention strategies and/or possess ASIST
- Experience and knowledge of the criminal justice system is an asset
- Excellent interpersonal, verbal, and written communication skills
- Good problem solving, teamwork and counseling skills
- Computer and data entry skills (EMHware, OCAN)
- Physically capable to perform job requirements
- Strong work ethic and emphatic to needs of clients with mental health issues
- Ability to speak French is considered an asset
- Legally eligible to work in Canada
- Valid Class “G” Driver’s License
- Current Police Vulnerable Sector Check & Successful Completion of Thunder Bay Police Security Check
- Must be available for shift work: including days, evenings, nights and weekends.
Position must be worked on site.
What is in it for you?
- Competitive wages
- Membership in the Healthcare of Ontario Pension Plan (HOOPP) which is one of the strongest and most stable defined benefit (DB) pensions in Canada
- Opportunity to join a fast-paced, positive working environment where recognition and personal growth are highly valued
- Being a part of an organization which is “Accredited with Commendation ” through Accreditation Canada
Interested applicants may submit a cover letter, resume & three workplace supervisory references to: [email protected]
CMHA Thunder Bay is committed to creating a diverse and inclusive environment that is fully accessible and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Indigenous peoples and persons with disabilities.
Please make us aware of any known accommodation needs, if necessary.
We thank all candidates for their interest in this position however only those selected for an interview will be contacted.
To learn more about our services visit https://thunderbay.cmha.ca/
Pay: $32.61 per hour
Benefits:
- Company pension
- Employee assistance program
Application question(s):
- Are you legally authorized to work in Canada?
Education:
Licence/Certification:
- Class G Licence (required)
Location:
- Thunder Bay, ON P7A 4B8 (required)
Work Location: In person
