computer technician - Synergy Systems | Fort McMurray, AB | Workopolis

Education

College diploma

Skills

Communication skills

Language

English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 2 years to less than 3 years

Work setting

Office building

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent written communication
Judgement
Organized
Team player
Ability to multitask
Time management
Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week

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