Weir Canada Inc.’s Marine Engineering Division (WME) has managed the Naval Engineering Test Establishment (NETE) on behalf of the Government of Canada since 1953. Through this association, WME has developed a unique capability to provide multidisciplinary engineering, testing and consulting services to government and industry.
This is a permanent, full-time position with WME located in either LaSalle (QC) or Halifax (NS). The position offers the option of working on premises or of performing most of the role by teleworking, with some work on premises being necessary. In this position, you will be working within a unique, challenging and project-based environment where we design, integrate and test IT solutions for the Royal Canadian Navy. You will be a key part of a group of 30 professionals from across Canada working together on a wide variety of IT infrastructure projects targeting the Navy’s existing ships and submarines, and the future warships that are being built, namely the Canadian Surface Combatant, the Joint Support Ships and the Arctic and Offshore Patrol Ships.
Reporting to the In-Service Team Leader, the Technical Coordinator will support several IT service management functions, such as change management, configuration management and release management. The individual will interact with team members that are responsible for IT project delivery and operational support. The Technical Coordinator will play a key role in fulfilling the Naval IT Infrastructure and Communication (NITIC) group’s mandate associated with system baseline management and act as an enabler in the transition from project delivery to RCN operations. This individual will have previous experience in technical environments where IT service management is employed and will also have the ability to influence, coach, and educate others on core IT service management principles and concepts. In addition to performing service management duties, this position is also responsible for participating in and leading ongoing process improvement activities within the group.
This role is technical, in that the individual must be able to interact with the IT hardware and software that is under configuration control by accessing and extracting technical data from working systems. This role also has a data management aspect, in that the individual must maintain a database of configuration information associated with several hundred configuration items across a growing number of systems. Lastly, this role has a coordination aspect as a result of the need to work with others within the group and with clients within the Department of National Defence (DND).
ROLE AND GENERAL RESPONSIBILITIES:
Work closely with the In-Service Team Leader to:
- Identify external change drivers and track these in the baseline database and in the team’s testing queue;
- Integrate the team’s vulnerability management process and input configuration item vulnerability data into the baseline database;
- Coordinate the validation of the team’s technical outputs;
- Partner with internal and external technical teams to plan and coordinate release activities;
- Champion changes through the DND change management process, including developing internal process/procedure documentation;
- Define and communicate release notices;
- Assist with tracking changes through all environments to ensure consistency between them and promote the process to all involved – conducting audits as needed;
- Document changes to configuration items in the baseline database;
- Generate and publish baseline reports on demand;
- Access and interrogate technical assets in a lab or production environment to extract configuration item data; and
- Normalize and reconcile configuration item data in the baseline database, ensuring completeness and technical accuracy.
- Act as the subject matter expert for the IT service management functions of change, configuration, and release;
- Support the group in the development of software and processes relating to the core IT service management functions and how they interact with the group’s system design life-cycle process (i.e. help us bring online the capability);
- Lead efforts during project delivery phases to identify and document configuration items, their initial attributes and change sources;
- Participate and lead internal and external planning and coordination meetings; and
- Create other technical documentation based on a current library of templates.
SKILLS, QUALIFICATIONS AND EXPERIENCE NEEDED:
- You have Canadian citizenship, with 10 or more years in Canada. This is necessary as part of the requirements to obtain a government security clearance to the minimum level of Secret;
- Significant ITIL, service management and project management knowledge, self-taught or through recognized certifications;
- Previous work experience in the field of Information Technology working directly or indirectly with datacenter technology and IT infrastructure delivery projects;
- Knowledge of industry standards in system design and delivery processes;
- Demonstrated knowledge of popular ITSM software (BMC, Axios Systems, ServiceNow, etc.);
- Ability to work to tight timelines, take on additional roles or responsibilities when needed, and accept and introduce change in a positive manner;
- Demonstrated experience working well with customers of varying levels of technical expertise in complex environments;
- Ability to work cooperatively and productively with others to achieve results;
- You are extremely diligent, and attention to detail is second nature to you;
- You are an excellent communicator and facilitator, with the ability to obtain information from almost anyone;
- You can write very well in English, including e-mail, status updates and full reports;
- You are able to handle multiple concurrent assignments, are well organized and have strong leadership skills; and
- You are available for occasional (0-5%) travel within Canada to meet with clients and stakeholders.
Weir Canada Inc. is an equal opportunity employer. We offer a competitive compensation and benefits package, including Group RRSP with company matching, health and dental coverage, flexible hours, educational assistance, a stable and challenging work environment, and the chance to become part of a dynamic and highly skilled group.
By joining the Weir Marine Engineering team, you will have the opportunity to play a key role in our continued success in delivering and maintaining IT infrastructure for the Royal Canadian Navy. If you are ready to take your career to the next level, apply now to join our team of skilled IT professionals.
Reference ID: 06-407
Job Types: Full-time, Permanent
- Canadian: 10 years (required)
- Canadian Citizenship (required)