Overview
Join our dynamic team as the Assistant Front of House Manager at Chuck's Roadhouse Bar and Grill, where energy, leadership, and hospitality come together to create memorable dining experiences. Reporting directly to the Front of House Manager, you will help lead front-of-house operations, support a strong and service-focused team, and ensure every guest receives exceptional hospitality. This role is primarily responsible for hiring, training, and coaching staff, managing customer complaints professionally, and helping drive more business through excellent service and team leadership. You will also assist with inventory, profitability, and the overall success of the restaurant.
Responsibilities
- Report directly to the Front of House Manager and assist with the day-to-day leadership of front-of-house operations
- Support hiring by interviewing candidates, assisting with selection decisions, and helping onboard new team members
- Train, coach, and motivate front-of-house staff to deliver consistent, high-quality guest service
- Supervise service flow during shifts, ensuring team members are positioned effectively and guests are served efficiently
- Handle customer inquiries and complaints professionally, resolving issues promptly and maintaining guest satisfaction
- Help drive more business by promoting strong hospitality standards, repeat visits, and a positive guest experience
- Assist with inventory control, ordering support, and monitoring product use to reduce waste
- Support profitability by helping manage labour, service standards, operational efficiency, and front-of-house costs
- Ensure compliance with restaurant policies, health and safety standards, sanitation practices, and responsible service expectations
Requirements
- Previous restaurant, hospitality, or front-of-house leadership experience is preferred
- Strong ability to hire, train, coach, and develop team members in a fast-paced environment
- Excellent customer service skills with the confidence to handle complaints and guest concerns professionally
- Demonstrated leadership qualities with the ability to motivate staff, set expectations, and lead by example
- Understanding of restaurant operations, including service standards, inventory support, labour awareness, and profitability
- Strong communication, organization, and problem-solving skills
- Experience with POS systems and cash handling is an asset
- Positive, energetic attitude with a commitment to building business and creating great guest experiences
Join us at Chuck's Roadhouse Bar and Grill where your leadership fuels our success! We’re committed to creating a vibrant work environment that values your growth while delivering top-tier hospitality. If you thrive in energetic settings and are passionate about food service excellence, we want to hear from you!
Pay: $20.00-$24.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site parking
Experience:
- Restaurant management: 3 years (required)
Licence/Certification:
- Smart Serve (required)
- Food Handler Certification (required)
Work Location: In person
