The service desk plays a critical role in the provision of services to CBE students and staff. Services include the provision and support of defined services for the entire district. The purpose of this job is to lead and coordinate the staff engaged in the provision of service desk support services to the Calgary Board of Education (CBE). This job is responsible for the effective planning and provision of efficient and responsive first-level support to CBE employees and for providing in-depth analysis of complex, non-typical problems related to client-based software and hardware. Leadership functions include recruiting, providing training opportunities, and communicating with team members.
This job is accountable for the delivery of highly responsive and effective Service Desk services to CBE staff. The job is also accountable for ensuring that services evolve as technology and the needs of the organization change.
The CBE understands the future of work is flexible. In this role, you are eligible to participate in a flexible work program that allows you to work remotely for up to three days a week. A minimum of two days must be in the office. At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements.
