- Requirements gathering
- Functional testing
- Business requirements
- Human resources
The HR Systems Analyst is responsible for the Tier 2 system analysis effort while supporting and contributing to junior projects including Workday, iCIMS, and departmental process reviews. Reporting to the Manager, HR Projects and Technology, the HR Systems Analyst will facilitate and support the needs of the HR department ensuring that all HR technologies are operating at expected levels to maintain the HR function. This includes HR systems support and analysis of HR Technology issues escalated from HR team members or other HR system users. HR Technologies range from computer / phone / printer hardware to system software including Workday, iCIMS and all other peripheral computer equipment and software.
Length of Secondment/Contract: 1 Year
Support HR Systems
Monitor HR Help Inbox (Tech Folder) for Tier 2 system support requests from campus users and the HR Request Tracker (RT), or any relevant issue tracking system for any HR department staff support requests related to supported systems
Coordinate, support and help business users resolve requests or issues related to personal computer hardware, software or connectivity, and any other departmental issued software or hardware (ie Adobe Acrobat / printers). Coordinate issue escalation with IST if necessary.
Fulfill Workday systems access requests and perform systems access reviews to investigate escalated access inquiries (Tier 2).
Perform Workday Business Process (BP) Event reviews on Worker Profiles to investigate escalated BP inquiries (Tier 2).
Monitor Workday Inbox for System Administrator or Security Administrator BP Event Actions and process the Actions accordingly (Event Reassignment / Access Removal).
Coordinate the Workday Release Review Process in collaboration with the HR Projects and Technology Manager including initial Release Report review and Impact Analysis assignment.
Review release notes of assigned release items, perform preliminary impact analysis and review proposed implementation plan (testing, process revision and documentation updates) with Business Analysts.
Monitor integrations including iCIMS for failures related to User and Hire Integrations; perform initial investigation of issues. Coordinate issue escalation with IST if necessary.
System Administration for the HR ChatBot including Question and Answer development and review. This includes coordination and consultation with Human Resources Subject Matter Experts (SME’s).
System Administration of WCMS for the HR Website including issue investigations and updates.
System Administration of 2FA for the Human Resources department staff including fob ordering / resets and other 2FA issue resolutions.
Administration of the HR Desktop Rollover Program including the tracking of all other hardware assignments and the Skype for Business phone extensions.
Continuously increase application/tools knowledge by participating in user groups, training, or other mechanisms.
Perform Requirements Gathering, Troubleshooting
Meet with end users to identify and document systems issues and to identify business and operations requirements through interviews, use cases and scenarios.
Identify requirements using interviews, business process descriptions, use cases and scenarios
Critically evaluate and interpret business requirements and processes, reconcile conflicts and assess impacts of changes to other functional processes and systems
Investigate functional integration performance issues, bugs and errors and provide recommendations on required fixes
Act as the liaison between business teams, application vendors and IST for system integrations, enhancements and issue fixes
Support the creation, maintenance and redesign of business and security processes
Explore / Propose Workday HCM configurations for assigned issue investigations
In collaboration with IST and HR BAs, develop a basic understanding of the required technical configuration and system setup\
As part of assigned issue investigations, identify configuration inefficiencies, causes, and recommend solutions to the HR Projects and Technology Manager for planning and execution
Investigate and Propose Workday Calculated Fields (for review) to support the configuration of Business Process Conditions, Eligibility Rules and Integrations
Investigate and Propose technical transition and cutover requirements for assigned functional module(s).
Assist in functional testing processes for assigned projects/systems to ensure HR technologies meet the needs of the Human Resources function
Identify test scenarios, propose test scripts, and execute testing in support of assigned technology projects
Support user acceptance testing to ensure that all functional subject matter experts have the necessary information to test and execute any changes to their business processes
Review testing results, maintain issues logs, and recommend resolution options to the Manager, HR Projects and Technology
Contribute to training documentation and service management plans as required.
Support HR Technology Projects and Functional technology Implementation
In collaboration with the Manager, HR Projects and Technology, assist with the creation of business cases and other project related documentation, as required, with input from key business stakeholders.
Participate in assigned projects specific to the development of technology to support HR business needs.
Post Secondary degree or equivalent experience required (Working toward CBAP certification is preferred).
Knowledge of PMBOK (Project Management Body of Knowledge) principles and the SDLC (Software Development Life Cycle) are preferred.
2-3 years of progressive business/systems analysis experience including hands on experience with HR enterprise applications, and technology projects
1-2 years experience with Workday HR Business Processes Administration including Security Administration EIB data updates.
Experience in requirements elicitation, functional design and configuration documents as well as training and user guides
Ability to identify, analyze, and resolve problems logically and systematically.
Ability to work in Agile, Waterfall and hybrid delivery models.
Analytical and problem-solving skills are essential
Proven knowledge of computer systems, software, networks and other office equipment including the desktop computers, laptops, printers and underlying software for effective troubleshooting.
Proven ability to understand complex situations, tasks or problems, analyze them using a systematic approach and identify patterns and connections between situations that are not inherently obvious
Proven ability to adapt and work effectively within a variety of situations including changes in job demands, changing priorities or competing priorities
Ability to engage and influence stakeholders ensuring stakeholder adoption
Proven ability to identify opportunities for process and system improvements either in existing designs or by adopting new functionalities in the software
Ability to work well with diverse groups of people with a clear vision of business needs.
A continuous improvement mindset and an exceptional customer service focus are critical for success along with exceptionally strong detail and problem-solving skills
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at firstname.lastname@example.org or 519-888-4567, ext. 45935.