Snow School Desk Agent

Castle Mountain Resort
Pincher Creek, AB

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Job details

Full-time

Skills

Microsoft Excel
Microsoft Office
High school diploma or GED
Organizational skills
Computer skills
Guest services
Cash handling

Full job description

Overview

Castle Mountain Resort is currently seeking a self-motivated individual who is able to take an organizational and customer service role within the Snow School. Reporting to the Assistant Snow School Director and Program Supervisor, this position is responsible for organizing and assisting with day-to-day operations, booking lessons and assisting with the coordination of on snow instruction.

What We Offer You:

Starting wage: $17 dependent on experience and qualifications
Opportunity to work in the beautiful Southern Alberta Rocky Mountains
Complimentary Castle Mountain Resort season pass
Discounted or complimentary season pass for spouse/dependents
Competitive starting wage
Reciprocals to experience other resorts
Indoor Uniform

Responsibilities

Ability to work independently. Manage idle time with initiative to improve role and streamline processes
Daily start up procedures and set up
Selling and booking lessons and activities in person, on the phone and via email using Paradox
Strong knowledge of products and packages – memorization an asset
Be capable of multi-tasking and working in a fast-paced environment
Strong computer skills are required, must be familiar with MS office
Cash handling and daily cashouts
Strong organizational skills
Strong attention to detail
Be polite, patient, understanding, empathetic and have a positive attitude
Professionalism when answering and making phone calls

Qualifications

High School Education (post-secondary preferred)
Knowledge of skiing and snowboarding abilities

Work Experience:

Experience with MS Excel and Point of Sale Software
CASI/CSIA/PSIC Certification (or international equivalent) considered an asset
Have previous Guest Service/Reservation experience (snow school considered an asset)

Where We Are:

Castle Mountain Resort is located at the end of Highway 774, near Pincher Creek, AB. This is a remote work location. There is a communal living Staff Accommodation building on-site for new and returning non-supervisory, seasonal employees. More information on our location and our resort can be found at skicastle.ca

Employment Level

Full-time

Work Conditions

Manual dexterity required
Lifting or moving up to 10lbs may be required

Eligibility Statement

Must be legally entitled to work in Canada (Late November through to April).

Equity Statement

Castle Mountain Resort is committed to fair and inclusive hiring practices. We believe in providing equal employment opportunities to all qualified applicants.

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Overview

Responsibilities

Qualifications

Employment Level

Work Conditions

Eligibility Statement

Equity Statement

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