Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Director, Retail Quality Assurance
What is the opportunity?
As part of the P&CB GRM team, the Director will be primarily responsible for leading the GRM Retail Quality Assurance team in providing independent portfolio quality assurance assessments across the Retail Portfolio. You will be responsible for delivering these results and providing business insights informing Senior Leaders and policy makers across P&CB of adherence to lending standards and provide guidance of possible remediation.
What will you do?
Lead a team of QA Managers that are Subject Matter Experts across all Retail lines of business
Communicate results effectively across LOBs as well as Senior audiences at RCQAC, PMC, etc.
Provide Second Line of Defense insights to our business partners
Collaborate with multiple stakeholders and work together to meet business goals with new implementations
Identify opportunities to improve adjudication, lending processes, and adherence to lending guidelines and risk appetite
Innovate of what Quality Assurance looks like as credit decisions becomes more automated and integrated in our manual reviews
What do you need to succeed?
People Leadership Success
10+ years in Retail Banking experience
5 years of retail adjudication, quality assurance, and/or equivalents
Familiarity of RBCs application, systems, and processes across multiple lines of business
Growth Mindset of being innovative, creative and curious
What is in it for you?
We thrive on the challenge to be our best, progressive thinking, to keep growing, and working together to build and deliver trusted reporting to help our stakeholders succeed and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to take on progressively greater accountabilities
TORONTO, Ontario, Canada
Group Risk Management
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.