DUTIES & RESPONSIBILITIES:
- Greet customer promptly and gather prescription information according to Standard Operating Procedures
- Set realistic customer expectations as to wait times and effectively communicate the time to the customer
- Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
- Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to • Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
- Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
- Managing customer inquiries both in person and over the phone
- Adhere to all confidentiality and privacy requirement
- Receive new and repeat prescription orders in accordance with Standard Operating Procedures
- Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception of controlled drugs and narcotics
- Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
- Manage incoming faxes according to Pharmacy Standards of Practice
- Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
- Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
- Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records
- Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection
- Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
- May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist
- Accurately enter and maintain appropriate data within the applicable Pharmacy systems
- Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required
- Ensure prescriptions are prioritized correctly in accordance with workflow
- Gather pertinent communication pieces for inclusion with prescription
- Unpack and receive pharmacy totes inside pharmacy in a secure environment
- Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist
- Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship
- Maintaining cleanliness of work space according to 5s principles
SKILLS
- Previous Pharmacy Experience preferred
- Retail Experience an Asset
- Exceptional customer service skills with a talent for building customer loyalty
- Effective communication skills
- MS Office
- Effective organizational skills, ability to multi task
- Problem Solving Skills
- Strong attention to detail
Job Types: Full-time, Part-time
Pay: $18.00-$18.50 per hour
Work Location: In person
