Classification & Regular Hours
Hours per Week:
Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.
The Faculty of Health Sciences is a large, diverse, and comprehensive unit, comprised of six Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy and Communication Sciences and Disorders), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centres. The Faculty has more than 3,200 undergraduate students and more than 800 graduate students (200 PhD students).
The Arthur Labatt Family School of Nursing will educate nurses who are reflective practitioners and provide recognized leadership in nursing theory, research, practice, inter-professional health teaching and learning, and policy advancements.
This mission will be achieved by developing and disseminating knowledge related to nursing education, health service delivery, and nursing practice which include the promotion of health and healing, and equitable and innovative health care delivery in local and global contexts.
The Undergraduate Assistant provides administrative support to the Associate Director, Undergraduate Programs, Academic Counsellors and Faculty members in supporting the effective and efficient administration of the undergraduate programs within the School of Nursing. The incumbent is the first point of contact (in-person, phone, email), providing information to students regarding the undergraduate program, and acting as a resource for faculty members, students, prospective students, parents, and the public providing guidance regarding University and school policies and procedures in response to inquiries, and providing referrals to other individuals or resources. The Undergraduate Assistant works closely with the Undergraduate Program Office team regarding student academic programs, program planning issues, program and University policies, and special projects. The incumbent provides administrative support to the School, leaders and staff, and various committees, creates and maintains student records, coordinates grade, exam scheduling and course/instructor evaluation processes, and assists with event planning as required.
- 3 year Community College Diploma in Administrative or Business studies required
Knowledge, Skills & Abilities:
- 3 years’ experience providing administrative support and customer service in an academic environment required
- Experience administering Western University student policies and procedures preferred
- Ability to understand student needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Excellent verbal and written communication skills and confidence dealing with all levels of the organization
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Ability to apply active listening to hear and understand the complete message being communicated
- Strong attention to detail and ability to process information with high levels of accuracy
- Intermediate proficiency required in Microsoft Office in order to prepare correspondence, emails and input departmental data into spreadsheets and databases
- Familiarity with software applications used by Western preferred – e.g. OWL, PeopleSoft, Adobe, Laserfiche
- Demonstrated ability to work independently and take initiative and follow through on work assignments
- Exceptional organizational skills and the ability to manage activities both for self and others effectively
- Ability to establish rapport with people from diverse backgrounds
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Ability to plan and coordinate events of various sizes; familiarity with large scale events would be an asset
- Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management
- Familiarity with Western policies and procedures and department practices preferred
Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at firstname.lastname@example.org or phone 519-661-2194.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.