Education

Post-secondary education

Skills

Microsoft Word
Microsoft Excel
Customer service
Filing
Microsoft Office

Language

Bilingual
French
English

To be a point of contact offering case management support services to patients. Assist the patients, and Health Care Professionals (HCPs) with the completion of all program-specific paperwork and coordination of drug delivery, clinic coordination and additional patient support program activities. Act as a resource to Health Care Professionals who are enrolling patients into the Patient Support program (PSP) for medication and/or other PSP services offerings including, but not limited to scheduling, clinic coordination for COPD treatment plans, drug delivery, adherence follow up, lab support and reimbursement navigation.

DUTIES AND RESPONSIBILITIES

Ensure patient has been enrolled through support program.
Gather appropriate consent to continue with enrollment.
Review patient charts (paper and electronic based); maintain and update electronic charts.
Gather all pertinent and appropriate information via phone from patient to complete necessary forms and charting in a concise, organized and professional manner.
Proactively aid patients and advocate on their behalf.
Work with the site representatives (sales reps) to support specific customer needs.
Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
Coordinate and schedule clinic days between HCP and Certified Respiratory Educators (CRE) and/or Respiratory Therapists (RT)
Support patient and HCP with reimbursement navigation (as required)
Follow up for documentation of patient clinic visit
Provide updates to stakeholders as requested and required.
Perform data-entry, answer inbound calls, make outbound calls, and manage e-mail and fax software, general administrative functions including faxing and filing.
Report and document Adverse Events as per Pharmacovigilance requirements.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Complete other tasks as requested

Job Qualification

Candidates must be fluently bilingual in both English and French
Experience in the healthcare, pharmaceutical or insurance industry would be an asset
Strong customer service, communication, problem solving skills required
Proficient in Microsoft Office applications (Word/Excel)
Team Player
Post-secondary education or equivalent
Organized with a high attention to detail
Excellent verbal and written skills on English and French

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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