Job Overview
Duffin's Donuts is looking for a reliable, responsible, and experienced Restaurant Shift Manager to help lead our team and oversee restaurant operations during evening, late-night, and weekend shifts.
This is a hands-on leadership position. The successful candidate will be responsible for supervising and supporting staff, maintaining high standards of customer service, ensuring food quality and cleanliness, handling cash and point-of-sale procedures, resolving customer concerns, and keeping the restaurant operating smoothly throughout the shift.
The ideal candidate is a strong team leader who is dependable, organized, calm under pressure, and comfortable taking responsibility for restaurant operations. Previous supervisory or management experience in a restaurant, bakery, café, fast-food, retail, or similar customer-service environment is strongly preferred.
Schedule: Evening, late-night, and weekend availability is required. Candidates must be comfortable taking responsibility for the restaurant and team during assigned shifts.
Wage: Competitive hourly wage based on relevant supervisory and management experience.
Responsibilities
- Supervise and support team members during evening, late-night, and weekend shifts
- Lead by example and assist with customer service, cashiering, food preparation, cleaning, and other operational duties when needed
- Ensure customers receive friendly, accurate, and efficient service
- Assign duties and coordinate staff to maintain efficient service during busy periods
- Monitor employee performance and provide direction, coaching, and support as needed
- Ensure food and beverage items are prepared and served according to established recipes, portion standards, and quality requirements
- Monitor product availability and coordinate restocking and preparation to meet customer demand
- Handle customer questions, concerns, and complaints professionally and resolve issues appropriately
- Ensure cash-handling and point-of-sale procedures are followed accurately
- Complete cash counts, shift reconciliations, and other required closing or shift-end procedures
- Maintain a clean, organized, and safe environment throughout the restaurant
- Ensure employees follow food safety, sanitation, hygiene, and workplace safety procedures
- Monitor counter, kitchen, bakery, dining, storage, and service areas throughout the shift
- Ensure required cleaning and closing duties are completed properly and on time
- Monitor inventory and supply levels and advise management when items need to be reordered or restocked
- Respond appropriately to operational issues, equipment concerns, staffing challenges, and unexpected situations during the shift
- Communicate important shift information, staffing concerns, customer issues, and operational matters to senior management
- Assist with training and supporting new employees
- Ensure company policies, procedures, and service standards are consistently followed
- Perform other operational and supervisory duties as required
Qualifications and Skills
- Previous supervisory, team lead, shift supervisor, or management experience is strongly preferred
- Previous experience in a restaurant, bakery, café, fast-food, retail, or other high-volume customer-service environment is an asset
- Strong leadership skills and the ability to provide clear direction to team members
- Excellent customer service and communication skills
- Ability to remain calm and make sound decisions during busy or challenging situations
- Strong organizational, multitasking, and time-management skills
- Comfortable handling cash, processing payments, and completing shift cash procedures
- Ability to learn and use point-of-sale systems
- Understanding of food safety, sanitation, and proper food-handling procedures
- Ability to identify problems and take initiative to resolve them
- Strong attention to detail and commitment to maintaining product quality and service standards
- Reliable, punctual, and able to take responsibility for assigned shifts
- Ability to work independently while also leading and supporting a team
- Willingness to perform hands-on operational duties and assist team members wherever needed
- Must be available to work evenings, late nights, and weekends
What We Are Looking For
We are looking for a Restaurant Shift Manager who is not afraid to be hands-on and work alongside the team. The right candidate will take ownership of their shift, support employees, maintain high standards, and ensure customers continue to receive the quality food and friendly service they expect from Duffin's Donuts.
This role is well suited to someone with restaurant or food service leadership experience who enjoys working in a busy environment and is comfortable making decisions, solving problems, and leading a team.
Why Join Duffin's Donuts?
Duffin's Donuts is a busy, established restaurant with a diverse menu and a strong base of loyal customers. Our managers play an important role in maintaining the quality, consistency, cleanliness, and friendly service that customers expect.
As a Restaurant Shift Manager, you will have the opportunity to take a leadership role in daily operations, develop your management skills, and work with an experienced and diverse team.
Apply today to join the Duffin's Donuts team.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Work Location: In person
