Job Title: Customer Service Agent
At Toys R Us Canada, our focus is EVERYTHING KIDS! We are looking for people who value what we value – ownership, service, pride, authenticity, and integrity. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals, in a customer-first environment!
The in-store Customer Service Agent represents the Toys R Us brand by supporting the company’s Customer Success team! You will support the business in achieving our service goals while providing a customer-first experience. This role requires the ability to work a flexible schedule, including evenings and weekends. “R” You… * Enthusiastic, friendly, and passionate about customer service? * Energized by a fast-paced, team-oriented workplace? * Highly dependable? * Inspired to create meaningful connections with customers? * Eager to create S.U.P.E.R. (Surprising, Unique, Personalized, Engaging, Repeatable) experiences for our customers and our community?
Here’s what’s expected of a Customer Service Agent… * Confidently and professionally welcome, engage and connect with our customers by email and chat * Responds to questions from customers regarding their orders, purchases and refunds with an empathetic, solution-oriented approach * Communicate with Buying, Supply Chain, and eCommerce teams to help resolve customer service issues * Utilize Salesforce, our Customer Relationship Management (CRM) platform, as well as a variety of systems applications and reference tools (policies, processes) when addressing customer service inquiries * Ensure our customers have a positive and lasting impression of their Toys R Us experience
- Previous experience as a Customer Service Agent is required. * Personal characteristics should include: patience, high energy, sense of urgency, empathetic, active listener, high integrity, sound judgment and self-motivated. * Strong interpersonal skills, problem solving and conflict resolution skills. * Effective communication skills, both written and verbal. * Solid decision-making skills. * Works well under pressure * Strong organizational, time and priority management skills.
We Offer… * On-the-Job Training * Great Employee Discount * Employee Benefits for part-time team members * Flexible Schedules
Come Play with Us! Apply Now - In-store with your resume or online.
Toys”R”Us is an Equal Opportunity Employer and offers reasonable accommodation to job applicants with disabilities throughout the recruitment process. Applicants under consideration for employment will be contacted to participate further in the recruitment process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please tell us and we will work with you to meet your reasonable accessibility needs.
Job Type: Part-time
- Day shift
- Monday to Friday
- Night shift
- Weekend availability