Service Advisor
Europro Autohaus and ValleyPro Autohouse
Employment Type: Full-time
Reports to: Shop Owner and Service Manager
We are currently looking for an experienced Service Advisor to join our busy team to maintain, manage and organize our customer accounts.
The Purpose & Objective:
We’re looking for a Service Advisor who will be fundamental to our success and advocate for our customers’ needs. This key role guides customers through their service experience, helping them understand their vehicle’s needs. The primary responsibility is to sell recommended services and repairs based on our technicians’ assessments, aligning with the customer’s goals. The role also supports administrative tasks and ensures excellent customer care, building long-term satisfaction and trust.
Who Are We:
Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse, which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients. We are dedicated to providing honest, high-quality automotive repairs and outstanding customer service.
Who Are You:
You are organized, energetic, and positive and enjoy being part of a team with a passion for delivering exceptional customer service! You understand that "price is what people pay, and value is what they get."
What You'll Do:
- Act as the trusted link between our expert technicians and customers, ensuring smooth communication and service transparency.
- Sell recommended services and repairs by clearly explaining the benefits and aligning them with customer goals and vehicle needs.
- Build trust with every customer, prioritizing long-term relationships and customer retention.
- Manage the flow of the day with precision, from scheduling appointments to ensuring accurate invoices and service records.
- Stay on top of KPI performance, focusing on hitting targets in sales, customer satisfaction, and retention.
What We're Looking For:
- Proven track record of excellent customer service with a focus on building lasting relationships and maintaining high levels of customer retention.
- Minimum 1 year of experience as a Service Advisor in an automotive repair setting; experience at an independent shop is a strong advantage.
- Sales-driven mindset with the ability to effectively communicate the value of recommended services and repairs to customers.
- Strong grasp of KPIs/metrics, including sales performance, customer satisfaction scores, and retention goals.
- Highly organized with exceptional attention to detail in managing customer accounts, service records, and administrative tasks.
- A passion for the automotive industry and a commitment to helping customers make informed, confident decisions about their vehicle care.
- Minimum high school education required
- Valid driver's license
Why You'll Love Working with Us:
- Friendly, supportive team focused on integrity and transparency.
- Opportunity to grow with a trusted, well-respected repair shop.
- Competitive pay and benefits.
Compensation: We offer a competitive salary,with opportunities for performance-based bonuses and future wage growth. Our benefits package includes a structured bonus plan, comprehensive medical and dental coverage, three weeks of vacation after your first year, and five paid sick days.
Job Type: Full-time
Pay: $32.00-$37.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Experience:
- Automotive Repair Service Advisory: 1 year (required)
Location:
Work Location: In person
