Management Consultant
City of Toronto
Toronto, ON
This is a temporary 4 year opportunity to support the review of key City services across divisions, making recommendations on a client-centred integrated approach to affordable housing. This involves providing focused consulting services to drive the Housing Secretariat Office, including business process review and re-engineering; program and service review and improvement; quality assurance; customer service improvement; organization development; strategy development and planning; change management; and performance measurement, benchmarking and reporting of results.

Recognized as one of Canada's Top 100 Employers, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve

Major Responsibilities:
Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Provides client-driven, value-added management consulting services to a portfolio of diverse consulting projects reflecting practice areas.
Provides policy analysis, formulation, coordination and advice to the commissioners and senior managers regarding programs, services and organization at both a strategic and operational level.
Shapes and defines consulting projects in consultation with client and key stakeholders, determines focus, scope, objectives, methodology and activities.
Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
Supports management in assessing and devising solutions from a pragmatic and objective perspective.
Works in support of project steering committees and leads interdepartmental teams and working groups.
Assumes a temporary, short-term managerial/supervisory role in an organization unit during the transition phase of an organizational change project.
Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
Leads and/or supports cross-departmental teams in the development and application of corporate policies; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.
Promotes organization learning and takes steps to orchestrate change through corporate wide and interdepartmental initiatives.
Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.

Key Qualifications:
Experience in organizational design and/or redesign from the conceptual level through to the operational implementation stage.
Extensive experience in policy analysis, evaluation frameworks, and performance measures.
Considerable project management experience balancing a variety of stakeholder interests (i.e. political, community).
Experience in conducting research and developing options, recommendations and reports that support decision-making processes.
Post-secondary degree in related discipline i.e. Business Administration, Project Management, Public Policy & Administration, or the equivalent combination of education and experience.
Highly developed analytical skills in accessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery.
Ability to research, analyze and synthesize legislation, provincial guidelines, financial and resource issues, organizational models and operational impacts into defensible policies, procedures and/or program proposals.
An understanding of municipal service delivery models, and the City's finances.
Excellent written and oral communication skills, presentation skills to deal effectively with city and provincial staff, city councillors, and senior management and to chair meetings that include members from all organizational levels.
Exceptional interpersonal and negotiation skills with the ability to establish positive working relationships, develop solutions, and interact and communicate effectively with divisional and agency staff, other municipalities and orders of government and members of the public.
Proficiency with business software including MS Access, Excel, PowerPoint and Word.
Working knowledge of the legislative framework for the decision-making process of a municipal council.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
Strategic and operational reviews within a major public sector organization at the municipal level is considered an asset.
Knowledge of equity issues, policies, research, programs and services related to affordable housing is considered an asset.

Equity, Diversity and Inclusion:
The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at, quoting job ID # and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.