Get a load of this; here at Medcor Canada, we value your opinion. Crazy, right? You know what else? Our leadership team likes to recognize contributions and offer something called compliments. Turns out, people feel valued because of it. Now, combine that work environment with good pay, a bunch of great benefits, some perks like a strong focus on your health and wellness, and before you know it, you’re working with colleagues who are pleasant and caring.
Medcor Canada is looking to hire a Operations Manager for our Worksite Health and Wellness division to join our operations department overseeing clinical teams for projects across the country.
This is a Full-Time fixed term contract position (6mts) covering a maternity leave that combines work from home flexibility with occasional on-site presence at projects across Canada, reporting directly to the President of Medcor Canada.
This position leads the Worksite Health and Wellness division at Medcor Canada by providing health navigation for our clients and direction to our medical teams at site. The WHW Operations Manager is responsible for managing day to day operations, support for staffing and scheduling, partners with the President to control expenses effectively and manages client relationships. The position provides supervision and leadership to a medical team of full-time, part-time and contract staff at multiple sites across Canada. In collaboration with the Department of Clinical Affairs and supervising physicians, this position helps support and manage the clinical mission and objectives of the projects.
Ability to travel is required, at minimum, 25% of the time throughout the various worksites across Canada.
This position’s responsibilities will also include collaborative work with Medcor Canada’s Recruiting, HR, Clinical Affairs, Training, IT, and Legal departments, on-site medical clinic staff, client representatives, and others on a regular basis. The day-to-day role also includes providing administrative support to operations and other duties assigned.
A typical day in the life of Medcor Canada’s Operations Manager:
Responsible for the management and leadership of staff including:
- Supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals.
- Assist team with problem solving and be solution focused.
- Emphasis on collaborative, inclusive, team culture.
- Ensure the proper use of electronic medical records by staff, including accurate data entry into Medfiles, understanding the output in the client portal for reporting and ability to analyze the site specific data and provide analysis and recommendation to client.
- Build strong and nurturing relationships with Medcor Canada advocates.
- Promotes positive patient experiences throughout all medical sites.
Set up of new & existing projects including:
- Coordination with Operations Staffing Supervisor for recruitment needs.
- Supply management process - Coordination of supplies (medical and office) and understanding on site of supply management process.
- Identify training requirements (corporate and client) & ensure compliance.
- Coordination with client IT department for computer requirements and needs.
- Timesheet requirements & accounting procedures.
- Fleet management – requirements and logistics
Responsible for managing local and corporate client relationships including:
- Develop a professional and personal relationship that creates trust and respect.
- Anticipate client needs and proactively identifies solutions.
- Promote Medcor Canada's values, understanding the organizational and political environment of the sites.
- Conduct local client and clinic needs assessment on a periodic basis.
- Understand contractual obligations & history of client relationships.
- Determine how the client will evaluate our performance.
- Serve as a client advisor on clinic operational issues.
- Develop and strengthen Medcor Canada's relationships with local and corporate client leadership.
- Develops relationships with client executives, and other local health care providers as needed.
· Assessment and treatment of workplace injuries and illnesses according to Medcor’s Evidence Based Medicine protocols, known as the Medcor Care Protocols (MCPs)
· Accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services.
· Assist with providing operational and clinical training at sites with support from Medcor Training Department.
· Work closely with all departments of Medcor Canada corporate team to share information and improve the quality of our clinic services and solve challenges in the field.
· Contributes to the marketing/sales of Medcor Canada services including:
- Entry into other client locations and renewal of contracts.
- Provide recommendations to client(s) of other Medcor Canada service offerings.
- Drives WHW division marketing strategy to align with operational objectives.
· Institutes and participates in regular staff meetings and operations team meetings.
· Works to foster a culture of collaboration and accountability between Medcor Canada advocates, client associates, vendors, and local health providers to maintain constructive working relationships.
· In collaboration with the client and review of provincial legislation, produce workflows and procedures specific to project site, effectively communicate, train and evaluate regularly with all team members. (Medcor Canada and Site Management)
· Contributes to Worksite Health and Wellness annual budget planning and quarterly review(s).
· Strategic planning of Worksite Health and Wellness division in collaboration with President.
You must have:
- Be able to multi-task, be prepared, prioritize, follow-through, pay attention to details and think critically daily.
- A positive and approachable personality.
- Motivational leadership skills with a collaborative team mindset.
- Effective communication and customer service skills.
- The ability to quickly establish credibility and respect with associates and client management.
- Strong computer skills, including experience using Microsoft office products.(outlook, teams, sharepoint, excel, word)
- Capability to recognize workflow problems and redesign a new process. Continuous improvement approach to create successful change management initiatives.
- Solid ethics and unwavering integrity.
- Be available and willing to travel to Ponoka, AB office and shop as well as client sites across Canada.
It’s a Plus/Asset If:
- You have 2-4 years of practical experience in a health care environment (RN, OHN, NP or MD) or employee health services with management/supervisory experience as part of that background.
- Relevant work experience in occupational health.
- You have working knowledge of occupational health and wellness and workers compensation.
- Active and valid Registered Nurse registration and provide proof of current registration with provincial governing body.
- You have Fleet management and maintenance experience.
- You have Drug and Alcohol knowledge and experience.
- You have budget and strategic planning experience.
Medcor Canada Philosophy
Medcor Canada embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: $80,000.00-$105,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- supervisory/management: 2 years (preferred)
- health care: 2 years (required)
Licence/Certification:
- RN or NP license? (required)
Willingness to travel:
Work Location: Remote
Application deadline: 2024-08-23
