District Brewing Company is looking for a friendly, organized, and dependable Administrative & Customer Service Coordinator to join our team.
This is a great position for someone with administrative or customer service experience who enjoys talking to people, staying organized, and working in a casual, team-oriented environment.
A key part of this role is communicating with our customers. You will regularly make and receive phone calls, contact customers to collect their orders, answer questions, and help make sure they receive great service from District Brewing.
You will also be responsible for basic administrative and data-entry duties, including entering customer orders and sales information into our Ekos system and helping coordinate those orders for delivery.
What You'll Do
- Make regular outbound calls to District Brewing customers to collect their orders.
- Answer incoming customer calls and assist with orders, questions, and general inquiries.
- Build friendly and professional relationships with our customers.
- Enter customer orders and sales information accurately into our Ekos system.
- Review orders to make sure customer and product information is correct.
- Assign customer orders to the appropriate delivery route and delivery date.
- Maintain accurate and up-to-date customer information in our system.
- Follow up with customers who haven't placed their regular orders.
- Communicate with our sales, production, warehouse, and delivery teams to help ensure orders are completed and delivered correctly.
- Assist with general administrative and customer service duties as required.
Who We're Looking For
The ideal candidate is friendly, comfortable on the phone, organized, and willing to take initiative. You don't need to be an experienced salesperson, but you should be comfortable calling customers and starting conversations.
You should have:
- Strong communication and customer service skills.
- A friendly and professional phone manner.
- Confidence making outbound customer calls and receiving incoming calls.
- Basic computer and data-entry skills.
- Good attention to detail and organizational skills.
- The ability to learn new software and systems.
- The ability to work independently and manage a regular customer call list.
- Previous administrative assistant, receptionist, customer service, or office experience is an asset.
- Experience with Ekos is not required — we will provide training.
About District Brewing Company
District Brewing Company is a locally owned brewery based in Regina's Warehouse District. We're looking for someone who can become a reliable point of contact for our customers while helping keep our ordering and delivery process organized and running smoothly.
Pay: $18.00-$22.00 per hour
Benefits:
- Casual dress
- Dental care
- On-site parking
Location:
- Regina, SK S4R 1E6 (required)
Work Location: In person
