You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.
When you join KPMG you’ll be one of over 207,000 professionals providing audit, tax, advisory and business enablement services across 153 countries.
With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.
Overview of the opportunity:
The Senior Network Analyst - is a lead technical resource responsible for managing and supporting KPMG’s network infrastructure, reporting to the Manager of Network Infrastructure. This person will be responsible for the proactive monitoring, reporting and supporting of KPMG’s network infrastructure, using monitoring platforms, tools and processes. This person is a member of a nation-wide team of technical support staff focused on ongoing support and new deployments of KPMG’s IT infrastructure. There are no people management responsibilities.
What you will do:
Support and manage KPMG’s routing, switching and cloud network infrastructure, with a focus on proactive monitoring, reporting and analysis to provide optimize network health and processes – solving issues before they impact applications and services
Support, administration and configuration of network monitoring tools and platforms, such as LiveNX, Cisco Prime, Cisco DNAC, NetQoS, and HP NNMi
Apply the suite of network management tools to new or evolving services, such as voice and video, Skype for Business and video conferencing to create reports for analysis, identifying trends and make recommendations.
Work closely with Operations, Support and Architecture team members to implement proactive approaches to monitoring and reporting of network services that maximize uptime, reliability and visibility
Document operational processes and troubleshooting guides for Network Support and Operations staff
Monitor and measure performance with regards to Service Level Agreements and KPI’s.
Monitor and resolve incident and problem tickets as they relate to network issues.
Manage multiple concurrent projects and ensure implementation of network services and monitoring solutions to meet ITS and business requirements.
Perform application updates, security patches and configuration changes on monitoring platforms, network hardware and services
Work with Cisco and other vendors to resolve network issues in the environment.
Support and train Network Support and Operations resources.
Provide rotational on-call support outside of regular business hours
What you bring to the role:
College Diploma or University Degree in the field of computer science and/or 5 years equivalent work experience
Extensive experience in using network monitoring & management tools, including Cisco DNA, LiveAction Live NX, Cisco DNAC, Cisco Prime Infrastructure, and CA Netflow Analyzer, for troubleshooting and proactive analysis
Minimum of 1 year of experience with monitoring and supporting SDN solution – Experience implementing and administering Viptela appliances preferred
Minimum 3 years of experience supporting routing and switching in a complex Cisco based network environment that includes voice, video and data.
Experience monitoring and administering Cisco Nexus platforms and ACI policy administration is preferred
Proven analytical and problem-solving abilities
Understanding of Netflow and SNMP protocols
Minimum of 2 years of experience supporting a Cisco wireless environment – WLC’s, Meraki
Minimum of 2 years of experience of Palo Alto Firewall administration
Minimum of 2 years of experience of Load Balancer administration, Netscaler SDX preferred
Cisco CCNA or CCNP would be an asset
Working knowledge of QoS concepts and configuration
Ability to review network flows and metrics proactively to determine potential trouble spots in the network before they lead to business impact
Working knowledge of TCP/IP and network routing protocols, including EIGRP and BGP
Strong interpersonal and oral communication skills; comfortable working in an environment that deals with various levels of management
Highly self-motivated and directed and keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Learn more about where a career at KPMG can take you.